A Guide to Six Sigma and Process Improvement for Practitioners and Students: Foundations, DMAIC, Tools, Cases, and Certification, Second Edition

11. DMAIC Model: “M” Is for Measure

What Is the Objective of This Chapter?

The objective of this chapter is to take you through the various steps of the Measure phase of the Six Sigma DMAIC model so that you can apply them on projects at your organization. We use a case study to demonstrate how the steps of each phase are executed in real world projects.

Purpose of the Measure Phase

Let’s go back to our equation CTQ is a function of one or more Xs or CTQ = f(X₁, X_2, X_i,....X_n) where:

CTQ is a measure of your problematic key indicator.

X_i represents ...