3. Defining and Documenting a Process
What Is the Objective of This Chapter?
To improve a process you must define it, then you must document it, and finally you must analyze it.
The objective of this chapter is to teach you how to do the following:
Define a process by looking at who owns and is responsible for the process, by understanding the boundaries of the process, and by understanding the objectives and metrics of the process used to measure its success.
Document a process by understanding flowcharts.
Analyze a process by understanding ...
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