You are previewing A Guide to Six Sigma and Process Improvement for Practitioners and Students: Foundations, DMAIC, Tools, Cases, and Certification, Second Edition.
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A Guide to Six Sigma and Process Improvement for Practitioners and Students: Foundations, DMAIC, Tools, Cases, and Certification, Second Edition

Book Description

Master modern Six Sigma implementation with the most complete, up-to-date guide for Green Belts, Black Belts, Champions and students! Now fully updated with the latest lean and process control applications, A Guide to Lean Six Sigma and Process Improvement for Practitioners and Students, Second Edition gives you a complete executive framework for understanding quality and implementing Lean Six Sigma. Whether you're a green belt, black belt, champion, or student, Howard Gitlow and Richard Melnyck cover all you need to know. Step by step, they systematically walk you through the five-step DMAIC implementation process, with detailed examples and many real-world case studies. You'll find practical coverage of Six Sigma statistics and management techniques, from dashboards and control charts to hypothesis testing and experiment design. Drawing on their extensive experience consulting on Six Sigma and leading major Lean and quality initiatives, Gitlow and Melnyck offer up-to-date coverage of:

  • What Six Sigma can do, and how to manage it effectively

  • Six Sigma roles, responsibilities, and terminology

  • Running Six Sigma programs with Dashboards and Control Charts

  • Mastering each DMAIC phase: Define, Measure, Analyze, Improve, Control

  • Understanding foundational Six Sigma statistics: probability, probability distributions, sampling distributions, and interval estimation

  • Pursuing Six Sigma Champion or Green Belt Certification, and more

  • This guide will be an invaluable resource for everyone who is currently involved in Six Sigma implementation, or plans to be. It's ideal for students in quality programs; "Green Belts" who project manage Six Sigma implementations, "Black Belts" who lead Six Sigma teams; "Champions" who promote and coordinate Six Sigma at the executive level; and anyone seeking Six Sigma certification.

    Table of Contents

    1. Title Page
    2. Copyright Page
    3. Dedication
    4. Contents
    5. Acknowledgments [This content is currently in development.]
    6. About the Authors
    7. Preface
      1. Structure of the Book
      2. Major Changes in the Second Edition
    8. Section 1: Building a Foundation of Process Improvement Fundamentals
      1. Chapter 1. You Don’t Have to Suffer from the Sunday Night Blues!
        1. What is the Objective of This Chapter?
        2. 9 Principles of Process Improvement to Get the Most Out of This Book
        3. Structure of this Book
        4. Let’s Go!
        5. References
      2. Chapter 2. Process and Quality Fundamentals
        1. What is the Objective of This Chapter?
        2. Process Fundamentals
        3. Variation Fundamentals
        4. Quality Fundamentals
        5. Takeaways from This Chapter
        6. References
      3. Chapter 3. Defining and Documenting a Process
        1. What is the Objective of This Chapter?
        2. A Story to Illustrate the Importance of Defining and Documenting a Process
        3. Fundementals of Defining a Process
        4. Fundamentals of Documenting a Process
        5. Fundamentals of Analyzing a Process
        6. Takeaways from This Chapter
        7. References
    9. Section 2: Creating Your Toolbox For Process Improvement
      1. Chapter 4. Understanding Data: Tools and Methods
        1. What is the Objective of This Chapter?
        2. What is Data?
        3. Types of Numeric Data
        4. Graphing Attribute Data
        5. Graphing Measurement Data
        6. Measures of Central Tendency for Measurement Data
        7. Measures of Central Tendency for Attribute Data
        8. Measures of Variation
        9. Measures of Shape
        10. More on Interptreting the Standard Deviation
        11. How to Guide for Understanding Data: Minitab 17 User Guide
        12. Takeaways from This Chapter
        13. References
        14. Additional Readings
      2. Chapter 5. Understanding Variation: Tools and Methods
        1. What is the Objective of This Chapter?
        2. What is Variation?
        3. Types of Variation
        4. Using Control Charts to Understand Variation
        5. Understanding Control Charts
        6. Rules for Determining Out of Control Points
        7. Control Charts for Attribute Data
        8. Control Charts for Measurement Data
        9. Which Control Chart Should I Use?
        10. Control Chart Case Study
        11. How to Guide for Understanding Variation: Minitab User Guide
        12. Takeaways from This Chapter
        13. References
        14. Additional Readings
      3. Chapter 6. Using Non-Quantitative Techniques: Tools and Methods
        1. What is the Objective of This Chapter
        2. High Level Overview and Examples of Non-Quantitative Tools and Methods
        3. How to Guide for Using Non-Quantitative Tools and Methods
        4. Takeaways from This Chapter
        5. References
        6. Additional Readings
      4. Chapter 7. Overview of Process Improvement Methodologies
        1. What is the Objective of This Chapter?
        2. Types of Process Improvement Methodologies
        3. An Anecdote for Poka-Yoke
        4. Takeaways from This Chapter
        5. References
    10. Section 3: Putting it All Together—Six Sigma Projects
      1. Chapter 8. Project Identification and Prioritization: Building a Project Pipeline
        1. What is the Objective of This Chapter
        2. Project Identification
        3. Using a Dashboard for Finding Projects
        4. Project Screening and Scoping
        5. Prioritizing and Selecting Projects
        6. Executing and Tracking Projects
        7. Takeaways from This Chapter
        8. References
      2. Chapter 9. Overview of Six Sigma Management
        1. What is the Objective of This Chapter?
        2. Non-Technical Definition of Six Sigma Management
        3. Technical Definition of Six Sigma
        4. Where Did Six Sigma Come From?
        5. Benefits of Six Sigma Management
        6. Key Ingredient for Success with Six Sigma Management
        7. Six Sigma Roles and Responsibilities
        8. Six Sigma Management Terminology
        9. Next Steps: Understanding the DMAIC Model
        10. Takeaways from This Chapter
        11. References
        12. Additional Readings
        13. Appendix 9.1 Technical Definition of Six Sigma Management
      3. Chapter 10. Dmaic Model: ‘D’ is for Define
        1. What is the Objective of This Chapter?
        2. Purpose of the Define Phase
        3. The Steps of the Define Phase
        4. Keys to Success and Pitfalls to Avoid in the Define Phase
        5. Define Phase
        6. Project Charter
        7. Takeaways
        8. References
        9. Additional Readings
      4. Chapter 11. Dmaic Model: ‘M’ is for Measure
        1. What is the Objective of This Chapter?
        2. Purpose of the Measure Phase
        3. The Steps of the Measure Phase
        4. Keys to Success and Pitfalls to Avoid
        5. Operational Definition of the CTQ(s) and Data Collection Plan for the CTQ(s)
        6. Takeaways
        7. References
        8. Additional Readings
      5. Chapter 12. Dmaic Model: ‘A’ is for Analyze
        1. What is the Objective of This Chapter?
        2. Purpose of the Analyze Phase
        3. The Steps of the Analyze Phase
        4. Keys to Success and Pitfalls to Avoid
        5. Analyze Phase
        6. Takeaways
        7. References
        8. Additional Readings
      6. Chapter 13. Dmaic Model: ‘I’ is for Improve
        1. What is the Objective of This Chapter?
        2. Purpose of the Improve Phase
        3. The Steps of the Improve Phase
        4. Keys to Success and Pitfalls to Avoid
        5. Improve Phase
        6. Takeaways
        7. References
        8. Additional Readings
      7. Chapter 14. Dmaic Model: ‘C’ is for Control
        1. What is the Objective of This Chapter?
        2. Purpose of the Control Phase
        3. The Steps of the Control Phase
        4. Keys to Success and Pitfalls to Avoid
        5. Control Phase
        6. Takeaways from This Chapter
        7. References
        8. Additional Readings
      8. Chapter 15. Maintaining Improvements in Processes, Products-Services, Policies, and management style
        1. What is the Objective of This Chapter?
        2. Improving Processes, Products-Services, and Processes: Revisited
        3. Two Case Studies of Failure to Maintain Improvements
        4. A Method for Promoting Improvement and Sustainability
        5. The Funnel Experiment and Successful Management Style
        6. Succession Planning for the Sustainability of Management Style
        7. Egotism of Top Management As a Threat to the Sustainability of Management Style
        8. Summary
        9. The Board of Directors Fail to Understand the Need for Sustainability
        10. In the Organization’s Culture and Management Style5
        11. Takeaways
        12. References
    11. Section 4: Six Sigma Certification
      1. Chapter 16. Six Sigma Champion Certification at the University of Miami
        1. What is the Objective of This Chapter?
        2. Description of Certification Examination
        3. Sample Champion Certification Examination Questions with Answers
        4. Summary
      2. Chapter 17. Six Sigma Yellow / Green Belt Certification
        1. What is the Objective of This Chapter?
        2. Sample Yellow Belt Certification Examination Questions with Answers
        3. Time to Get Ready for 10 Days Used to Calculate Variance and Standard Deviation
        4. 30 Days of Incoming Slide Shipments for a Particular Vendor
        5. Number of Add-Ons Per Day for 50 Conescutive Days in an Outpatient Clinic
        6. Turnaround Times for 100 Consecutive GI Biopsy Cases
        7. Vial Weights for Six Vials Selected During Twenty-Two Time Periods
        8. Admitting Process Time in Seconds
        9. Data for Gage R&R Study
        10. Pharmacy Delay Reasons
        11. Delay Reasons Pareto Diagram
        12. Standarized and Revised Best Practice Flowcharts
        13. Generic Managerial Dashboard
        14. Project Prioritization Matrix
    12. Section 5: The Culture Required For Six Sigma Management
      1. Chapter 18. W. Edwards Deming’s Theory of Management: A Model for Cultural Transformation of an Organization
        1. W. Edwards Deming’s Theory of Management
        2. Transformation or Paradigm Shift
        3. Quality in Service, Government and Education
        4. Quotes from Deming
        5. Summary
        6. References and Additional Readings