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A Framework for Applying Analytics in Healthcare: What Can Be Learned from the Best Practices in Retail, Banking, Politics, and Sports by Dwight McNeill

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2. Healthcare

Although healthcare has sophisticated, scientific analytics in its research about the nature of diseases, its application to the delivery of care and running the business has lagged.

Introduction

The healthcare industry is wonderful, unique, complex, and intransigent. It is wonderful because it deals with the most important asset an individual has: one’s health. We are distressed when we lose our health due to disease, accidents, or old age, and we are happy and thankful when we are relieved from pain, loss of function, and aloneness. However, the industry has many challenges in fulfilling these hopes related to achieving outcomes, efficiency, care delivery, and customer engagement. And it has many clear opportunities for breakthroughs ...

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