Foreword by Paul Harmon
Business Process is a hot topic at the moment. Depending on who you talk with, Business Process can include business performance management, business intelligence and executive dashboards, the creation of a business process architecture, process redesign and improvement, six sigma and lean, as well as a host of business process management software systems.
Surveys typically find that senior executives are not very happy with the way their organizations implement their corporate strategies. If you ask, senior managers will consistently say that one of the things they hope to get from BPM is an improved way of measuring corporate performance. If you look at most BPM methodologies, however, you will find them long on redesign ...
Get A Complete and Balanced Service Scorecard: Creating Value Through Sustained Performance Improvement now with the O’Reilly learning platform.
O’Reilly members experience books, live events, courses curated by job role, and more from O’Reilly and nearly 200 top publishers.
