DEVELOPING RESPONSIVE AWARENESS—COACHING PETRA

The following example of a client’s challenge helps demonstrate some of the principles just discussed. Petra was the regional director of a financial services company in New Jersey. Her supervisors were not happy with her performance; neither were many of the employees in the one-thousand-person company. She has just heard she will be transferred to a new position in a few weeks. No one on her staff knows yet, but she’s aware many will be glad or relieved. Petra has been very protective of her feelings; as an accountant she never was challenged to use feelings much before. She finds them messy and used to think they were counterproductive. However, she’s embarrassed to lose this position and ...

Get A Coach's Guide to Emotional Intelligence: Strategies for Developing Successful Leaders now with the O’Reilly learning platform.

O’Reilly members experience books, live events, courses curated by job role, and more from O’Reilly and nearly 200 top publishers.