SUCCESS THROUGH EMOTIONAL AND SOCIAL EFFECTIVENESS
American Express Financial Services was able to expand gross dealer sales from 18 percent to 46 percent based on EI investment with four cohorts of professionals. In an article by Luskin, Aberman, and DeLorenzo (2005) found on the EI Consortium website, it is reported that a year-long program designed to measure the effect of emotional competence and forgiveness training on sales and quality of life resulted in significantly positive results. “The overall average improvement in productivity was 25 percent, which compared to a corresponding 10 percent increase in sales for the market group reference samples. In addition, the stress levels of the thirty-six participants who completed the yearlong ...
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