macOS Support Essentials 11 - Apple Pro Training Series: Supporting and Troubleshooting macOS Big Sur

macOS Support Essentials 11 - Apple Pro Training Series: Supporting and Troubleshooting macOS Big Sur

by Arek Dreyer, Adam Karneboge
Released March 2021
Publisher(s): Peachpit Press
ISBN: 9780137346073

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Book description

The Apple-Certified Way to Learn

macOS Support Essentials 11, the official book for macOS support, is a top-notch primer for anyone who needs to support, troubleshoot, or optimize macOS Big Sur, such as IT professionals, technicians, help desk specialists, and ardent Mac users. This is the only Apple Pro Training Series book that covers Big Sur. Youll find in-depth, step-by-step instructions on everything from upgrading, updating, reinstalling and configuring macOS Big Sur to setting-up network services like the Content Caching service.

This book covers updated system utilities and new features in macOS Big Sur, including security and privacy enhancements, Control Center and Notification Center, Safari, system extensions, macOS Recovery, Startup Security Utility, and the Signed System Volume (SSV).

This book includes the following content:

  • Authoritative explanations of underlying technologies, troubleshooting, system administration, and much more

  • Focused lessons that take you step by step through practical, real-world tasks

  • A Web Edition that provides the full text of the book online

The Apple Pro Training Series is Apples official self-paced learning resource. Books in this series offer downloadable lesson files and an online version of the book. Additional information on this and other books in this series can be found at www.peachpit.com/apple. For more on certification, visit training.apple.com.

Table of contents

  1. Cover Page
  2. Title Page
  3. Copyright Page
  4. Dedication Page
  5. Acknowledgments
  6. Contents at a Glance
  7. Table of Contents
  8. About This Guide
    1. Audience
    2. How to Use the Guide
    3. Additional Materials
  9. Lesson 1. Introduction to macOS
    1. Reference 1.1 macOS Big Sur 11
    2. Reference 1.2 What’s New in macOS Big Sur
    3. Reference 1.3 Use macOS Help
    4. Reference 1.4 Review macOS History
  10. Lesson 2. Update, Upgrade, or Reinstall macOS
    1. Reference 2.1 macOS Installation Methods
    2. Reference 2.2 Prepare to Upgrade or Reinstall macOS
    3. Reference 2.3 Upgrade or Install macOS
    4. Reference 2.4 Troubleshoot Installation Issues
    5. Exercise 2.1 Prepare a Mac for Upgrade
    6. Exercise 2.2 Upgrade to macOS Big Sur
    7. Exercise 2.3 Erase a Mac and Install macOS Big Sur
    8. Exercise 2.4 Verify That macOS Is Installed Correctly
  11. Lesson 3. Set Up and Configure macOS
    1. Reference 3.1 Configure a Mac with a New Installation of macOS Big Sur
    2. Reference 3.2 Manage System Settings
    3. Exercise 3.1 Configure a Mac for Exercises
    4. Exercise 3.2 Configure System Preferences
    5. Exercise 3.3 Download Student Materials
    6. Exercise 3.4 Install a Configuration Profile
    7. Exercise 3.5 Examine System Information
  12. Lesson 4. Use the Command-Line Interface
    1. Reference 4.1 CLI Basics
    2. Reference 4.2 CLI Navigation
    3. Reference 4.3 Manipulate Files in the CLI
    4. Reference 4.4 Manage macOS from the CLI
    5. Reference 4.5 Command-Line Tips and Tricks
    6. Exercise 4.1 Command-Line Navigation
    7. Exercise 4.2 Manage Files and Folders with Commands
  13. Lesson 5. Use macOS Recovery
    1. Reference 5.1 Start Up from macOS Recovery
    2. Reference 5.2 Use macOS Recovery
    3. Reference 5.3 Secure Startup
    4. Reference 5.4 Create a Bootable Installer for macOS
    5. Exercise 5.1 Use macOS Recovery
    6. Exercise 5.2 Create a macOS Install Disk
  14. Lesson 6. Update macOS
    1. Reference 6.1 Automatic Software Updates
    2. Reference 6.2 Use MDM to Install macOS Updates
    3. Reference 6.3 Examine Installation History
    4. Exercise 6.1 Use Automatic Software Update
  15. Lesson 7. Manage User Accounts
    1. Reference 7.1 User Accounts
    2. Reference 7.2 Configure User Accounts
    3. Reference 7.3 Restrict Local User Access with Screen Time
    4. Reference 7.4 Configure Login and Fast User Switching
    5. Exercise 7.1 Create a Standard User Account
    6. Exercise 7.2 Manage a User Account Using Screen Time
  16. Lesson 8. Manage User Home Folders
    1. Reference 8.1 User Home Folders
    2. Reference 8.2 Delete User Accounts and Preserve Their Home Folder Contents
    3. Reference 8.3 Migrate and Restore Home Folders
    4. Exercise 8.1 Restore a Deleted User Account
  17. Lesson 9. Manage Security and Privacy
    1. Reference 9.1 Password Security
    2. Reference 9.2 Manage Secrets in Keychains
    3. Reference 9.3 Use iCloud Keychain
    4. Reference 9.4 Manage Systemwide Security
    5. Reference 9.5 Manage User Privacy
    6. Reference 9.6 Use Find My
    7. Reference 9.7 Protect Your Mac with Activation Lock
    8. Reference 9.8 Approve Legacy System Extensions
    9. Reference 9.9 Approve System Extensions
    10. Reference 9.10 Lock Your Screen
    11. Exercise 9.1 Manage Keychains
    12. Exercise 9.2 Allow Apps to Access Your Data
  18. Lesson 10. Manage Password Changes
    1. Reference 10.1 Change Known Passwords
    2. Reference 10.2 Reset Lost Passwords
    3. Reference 10.3 Manage User Keychains
    4. Exercise 10.1 Reset Account Passwords in macOS Recovery
    5. Exercise 10.2 Reset Account Passwords
    6. Exercise 10.3 Observe Automatic Login Keychain Creation
  19. Lesson 11. Manage File Systems and Storage
    1. Reference 11.1 File Systems
    2. Reference 11.2 Mount, Unmount, and Eject Disks
    3. Reference 11.3 Inspect File-System Components
    4. Reference 11.4 Manage File Systems
    5. Reference 11.5 Troubleshoot File Systems
    6. Exercise 11.1 View Disk and Volume Information
    7. Exercise 11.2 Erase a Storage Device
    8. Exercise 11.3 Repair Volumes in Recovery Mode
  20. Lesson 12. Manage FileVault
    1. Reference 12.1 FileVault Introduction
    2. Reference 12.2 Turn On FileVault
    3. Exercise 12.1 Restart a FileVault-Protected Mac
    4. Exercise 12.2 Use a FileVault Recovery Key
  21. Lesson 13. Manage Permissions and Sharing
    1. Reference 13.1 File-System Permissions
    2. Reference 13.2 Examine Permissions for Sharing
    3. Reference 13.3 Manage Permissions
    4. Exercise 13.1 Create Items with Default Permissions
    5. Exercise 13.2 Test Permissions Changes
  22. Lesson 14. Use Hidden Items, Shortcuts, and File Archives
    1. Reference 14.1 Examine Hidden Items
    2. Reference 14.2 Examine Packages
    3. Reference 14.3 Use File-System Shortcuts
    4. Reference 14.4 Use File Archives
    5. Exercise 14.1 Navigate Hidden Items
  23. Lesson 15. Manage System Resources
    1. Reference 15.1 macOS File Resources
    2. Reference 15.2 System Integrity Protection
    3. Reference 15.3 Manage Font Resources
    4. Exercise 15.1 Manage Font Resources
  24. Lesson 16. Use Metadata, Siri, and Spotlight
    1. Reference 16.1 File-System Metadata
    2. Reference 16.2 Siri and Spotlight
    3. Exercise 16.1 Examine File Metadata
  25. Lesson 17. Manage Time Machine
    1. Reference 17.1 About Time Machine
    2. Reference 17.2 Configure Time Machine
    3. Reference 17.3 Restore Files
    4. Exercise 17.1 Configure Time Machine
    5. Exercise 17.2 Restore Using Time Machine
  26. Lesson 18. Install Apps
    1. Reference 18.1 The App Store
    2. Reference 18.2 App Security
    3. Reference 18.3 Install Apps Using Software Packages and Drag-and-Drop
    4. Reference 18.4 Remove Installed Software
    5. Exercise 18.1 Install an App from the App Store
    6. Exercise 18.2 Use an Installer Package
    7. Exercise 18.3 Drag and Drop to Install an App
    8. Exercise 18.4 Remove Apps
  27. Lesson 19. Manage Files
    1. Reference 19.1 Open Files
    2. Reference 19.2 Save Documents
    3. Reference 19.3 Manage Automatic Resume
    4. Reference 19.4 Store Documents in iCloud
    5. Reference 19.5 Optimize Local Storage
    6. Exercise 19.1 Use Alternate Apps
    7. Exercise 19.2 Practice Auto Save and Versions
    8. Exercise 19.3 Manage Document Locking
    9. Exercise 19.4 Store Documents in iCloud
  28. Lesson 20. Manage and Troubleshoot Apps
    1. Reference 20.1 Apps and Processes
    2. Reference 20.2 Manage App Extensions
    3. Reference 20.3 Monitor Apps and Processes
    4. Reference 20.4 Troubleshoot Apps
    5. Exercise 20.1 Force Apps to Quit
    6. Exercise 20.2 Troubleshoot Preferences
    7. Exercise 20.3 Examine Logs
  29. Lesson 21. Manage Basic Network Settings
    1. Reference 21.1 Network Terminology
    2. Reference 21.2 Network Activity
    3. Reference 21.3 Configure Basic Network Settings
    4. Exercise 21.1 Connect to a Wi-Fi Network
    5. Exercise 21.2 Monitor Network Connectivity
  30. Lesson 22. Manage Advanced Network Settings
    1. Reference 22.1 Manage Network Locations
    2. Reference 22.2 Network Interfaces and Protocols
    3. Reference 22.3 Manage Network Service Interfaces
    4. Reference 22.4 Configure VPN Settings
    5. Reference 22.5 Configure Advanced Network Settings
    6. Exercise 22.1 Configure Network Locations
    7. Exercise 22.2 Advanced Wi-Fi Configuration
  31. Lesson 23. Troubleshoot Network Issues
    1. Reference 23.1 Troubleshoot General Network Issues
    2. Reference 23.2 Use Terminal to Troubleshoot Network Issues
    3. Exercise 23.1 Troubleshoot Network Connectivity
  32. Lesson 24. Manage Network Services
    1. Reference 24.1 Network Services
    2. Reference 24.2 Configure Network Service Apps
    3. Reference 24.3 Connect to File-Sharing Services
    4. Reference 24.4 Troubleshoot Network Services
    5. Exercise 24.1 Use File-Sharing Services
  33. Lesson 25. Manage Host Sharing and Personal Firewall
    1. Reference 25.1 Turn On Host-Sharing Services
    2. Reference 25.2 Control Remote Computers
    3. Reference 25.3 Share Files with AirDrop
    4. Reference 25.4 Manage the Personal Firewall
    5. Reference 25.5 Troubleshoot Shared Services
    6. Exercise 25.1 Use Host-Sharing Services
    7. Exercise 25.2 Configure a Personal Firewall
  34. Lesson 26. Troubleshoot Peripherals
    1. Reference 26.1 Peripheral Technologies
    2. Reference 26.2 Manage Bluetooth Devices
    3. Reference 26.3 Troubleshoot Peripheral Issues
    4. Exercise 26.1 Examine Peripherals Using System Information
  35. Lesson 27. Manage Printers and Scanners
    1. Reference 27.1 Printing in macOS
    2. Reference 27.2 Configure Printers and Scanners
    3. Reference 27.3 Manage Print Jobs
    4. Reference 27.4 Troubleshoot Print Issues
    5. Exercise 27.1 Configure Printing
    6. Exercise 27.2 Manage Printing
    7. Exercise 27.3 Troubleshoot Printing
  36. Lesson 28. Troubleshoot Startup and System Issues
    1. Reference 28.1 System Initialization and Secure Boot
    2. Reference 28.2 User Sessions
    3. Reference 28.3 Sleep Modes, Logout, and Shutdown
    4. Reference 28.4 Modify Startup
    5. Reference 28.5 Troubleshoot System Initialization
    6. Reference 28.6 Troubleshoot User Sessions
    7. Exercise 28.1 Use Safe Mode
  37. Index
  38. Code Snippets

Product information

  • Title: macOS Support Essentials 11 - Apple Pro Training Series: Supporting and Troubleshooting macOS Big Sur
  • Author(s): Arek Dreyer, Adam Karneboge
  • Release date: March 2021
  • Publisher(s): Peachpit Press
  • ISBN: 9780137346073