Book description
This is the official curriculum of the Apple High Sierra 101: OS X Support Essentials 10.13 course and preparation for Apple Certified Support Professional (ACSP) 10.13 certification—as well as a top-notch primer for anyone who needs to support, troubleshoot, or optimize macOS High Sierra. This guide provides comprehensive coverage of High Sierra and is part of the Apple Pro Training series—the only Apple-certified books on the market.
Designed for support technicians, help desk specialists, and ardent Mac users, this guide takes you deep inside macOS High Sierra. You will find in-depth, step-by-step instruction on everything from installing and configuring High Sierra to managing networks and system administration.
Whether you run a computer lab or an IT department, you’ll learn to set up users, configure system preferences, manage security and permissions, use diagnostic and repair tools, troubleshoot peripheral devices, and more—all on your way to preparing for the industry-standard ACSP certification. This is a step-by-step guide that works through lessons designed to teach practical, real-world tasks, with lesson files let you practice as you learn.
Table of contents
- Cover
- Title Page
- Copyright Page
- Dedication
- Acknowledgments
- Contents at a Glance
- Table of Contents
- About This Guide
-
Installation and Configuration
- Lesson 1 Introduction to macOS
-
Lesson 2 Update, Upgrade, or Reinstall macOS
- Reference 2.1 macOS Installation Methods
- Reference 2.2 Prepare to Upgrade or Reinstall macOS
- Reference 2.3 Upgrade or Install macOS
- Reference 2.4 Troubleshoot Installation Issues
- Exercise 2.1 Prepare a Mac for Upgrade
- Exercise 2.2 Upgrade to macOS High Sierra
- Exercise 2.3 Erase a Mac and Install macOS High Sierra
- Exercise 2.4 Verify That macOS Is Installed Correctly
-
Lesson 3 Set Up and Configure macOS
- Reference 3.1 Configure a New Mac
- Reference 3.2 Manage System Settings
- Reference 3.3 Inspect System Information
- Exercise 3.1 Configure a New Mac for Exercises
- Exercise 3.2 Configure an Existing Mac for Exercises
- Exercise 3.3 Configure System Preferences
- Exercise 3.4 Download Participant Materials for Classroom Use
- Exercise 3.5 Download Participant Materials for Independent Study
- Exercise 3.6 Install a Configuration Profile
- Exercise 3.7 Examine System Information
- Lesson 4 Use the Command-Line Interface
- Lesson 5 Use macOS Recovery
-
Lesson 6 Update macOS
- Reference 6.1 Automatic Software Updates
- Reference 6.2 Manually Install Updates
- Reference 6.3 Examine Installation History
- Exercise 6.1 Manually Install Software Updates in a Classroom Environment
- Exercise 6.2 Manually Install Software Updates Independently
- Exercise 6.3 Use Automatic Software Update
-
User Accounts
- Lesson 7 Manage User Accounts
- Lesson 8 Manage User Home Folders
- Lesson 9 Manage Security and Privacy
-
Lesson 10 Manage Password Changes
- Reference 10.1 Change Known Passwords
- Reference 10.2 Reset Lost Passwords
- Reference 10.3 Manage User Keychains
- Reference 10.4 Secure Mac Startup
- Exercise 10.1 Reset Account Passwords in macOS Recovery
- Exercise 10.2 Reset Account Passwords
- Exercise 10.3 Observe Automatic Login Keychain Creation
- Exercise 10.4 Set a Firmware Password
-
File Systems
-
Lesson 11 Manage File Systems and Storage
- Reference 11.1 File Systems
- Reference 11.2 Mount, Unmount, and Eject Disks
- Reference 11.3 Inspect File System Components
- Reference 11.4 Manage File Systems
- Reference 11.5 Troubleshoot File Systems
- Exercise 11.1 View Disk and Volume Information
- Exercise 11.2 Erase a Disk
- Exercise 11.3 Repair Partitions and Volumes in Target Disk Mode
- Exercise 11.4 Repair Partitions and Volumes in Recovery Mode
- Lesson 12 Manage FileVault
- Lesson 13 Manage Permissions and Sharing
- Lesson 14 Use Hidden Items, Shortcuts, and File Archives
-
Lesson 11 Manage File Systems and Storage
- Data Management
-
Applications and Processes
-
Lesson 18 Install Apps
- Reference 18.1 Install an App from the App Store
- Reference 18.2 App Security
- Reference 18.3 Install Apps Using Software Packages and Drag-and-Drop
- Reference 18.4 Remove Installed Software
- Exercise 18.1 Install an App from the App Store
- Exercise 18.2 Use an Installer Package
- Exercise 18.3 Drag and Drop to Install an App
- Exercise 18.4 Remove Apps
-
Lesson 19 Manage Documents
- Reference 19.1 Open Documents
- Reference 19.2 Save Documents
- Reference 19.3 Manage Automatic Resume
- Reference 19.4 Store Documents in iCloud
- Reference 19.5 Optimize Local Storage
- Exercise 19.1 Use Alternate Apps
- Exercise 19.2 Practice Auto Save and Versions
- Exercise 19.3 Manage Document Locking
- Exercise 19.4 Store Documents in iCloud
- Lesson 20 Manage and Troubleshoot Apps
-
Lesson 18 Install Apps
-
Network Configuration
- Lesson 21 Manage Basic Network Settings
-
Lesson 22 Manage Advanced Network Settings
- Reference 22.1 Manage Network Locations
- Reference 22.2 Network Interfaces and Protocols
- Reference 22.3 Manage Network Service Interfaces
- Reference 22.4 Configure VPN Settings
- Reference 22.5 Configure Advanced Network Settings
- Exercise 22.1 Configure Network Locations
- Exercise 22.2 Configure Network Service Order
- Exercise 22.3 Configure VPN Settings
- Exercise 22.4 Advanced Wi-Fi Configuration
- Lesson 23 Troubleshoot Network Issues
-
Network Services
-
Lesson 24 Manage Network Services
- Reference 24.1 Network Services
- Reference 24.2 Configure Network Service Apps
- Reference 24.3 Connect to File-Sharing Services
- Reference 24.4 Troubleshoot Network Services
- Exercise 24.1 Configure a Network Service Account
- Exercise 24.2 Use File-Sharing Services
- Exercise 24.3 Troubleshoot Network Services
- Lesson 25 Manage Host Sharing and Personal Firewall
-
Lesson 24 Manage Network Services
-
System Management
- Lesson 26 Troubleshoot Peripherals
- Lesson 27 Manage Printers and Scanners
-
Lesson 28 Troubleshoot Startup and System Issues
- Reference 28.1 System Initialization
- Reference 28.2 User Sessions
- Reference 28.3 Sleep Modes, Logout, and Shutdown
- Reference 28.4 Use Startup Shortcuts
- Reference 28.5 Troubleshoot System Initialization
- Reference 28.6 Troubleshoot User Sessions
- Exercise 28.1 Examine System Startup
- Exercise 28.2 Use Startup Modes
- Exercise 28.3 Use Safe Mode
- Index
- Code Snippets
Product information
- Title: macOS Support Essentials 10.13 - Apple Pro Training Series: Supporting and Troubleshooting macOS High Sierra
- Author(s):
- Release date: February 2018
- Publisher(s): Peachpit Press
- ISBN: 9780134855523
You might also like
book
macOS Support Essentials 10.15 - Apple Pro Training Series: Supporting and Troubleshooting macOS Catalina
macOS Support Essentials 10.15 - Apple Pro Training Series The Apple-Certified Way to Learn This is …
book
Apple macOS and iOS System Administration: Integrating and Supporting iPhones, iPads, and MacBooks
Effectively manage Apple devices anywhere from a handful of Macs at one location to thousands of …
book
Switching to the Mac: The Missing Manual, El Capitan Edition
Those who have made the switch from a Windows PC to a Mac have made Switching …
book
macOS Sierra: The Missing Manual
With Sierra, Apple brings never-before-seen features to macOS—like Siri voice control, file sharing across all your …