CCNA Collaboration CICD 210-060: Official Cert Guide

CCNA Collaboration CICD 210-060: Official Cert Guide

by Michael H. Valentine
Released October 2015
Publisher(s): Cisco Press
ISBN: 9780134171760

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Book description

CCNA Collaboration CICD 210-060 Official Cert Guide

CCNA Collaboration CICD 210-060 Official Cert Guide from Cisco Press enables you to succeed on the exam the first time and is the only self-study resource approved by Cisco. Long-time Cisco expert and trainer Michael Valentine shares preparation hints and test-taking tips, helping you identify areas of weakness and improve both your conceptual knowledge and hands-on skills.

This complete, official study package includes

  • A test-preparation routine proven to help you pass the exam
  • “Do I Know This Already?” quizzes, which enable you to decide how much time you need to spend on each section
  • Chapter-ending exercises, which help you drill on key concepts you must know thoroughly
  • The powerful Pearson IT Certification Practice Test software, complete with hundreds of well-reviewed, exam-realistic questions, customization options, and detailed performance reports
  • A final preparation chapter that guides you through tools and resources to help you craft your review and test-taking strategies
  • Study plan suggestions and templates to help you organize and optimize your study time

Well regarded for its level of detail, study plans, assessment features, challenging review questions and exercises, this official study guide helps you master the concepts and techniques that ensure your exam success.

CCNA Collaboration CICD 210-060 Official Cert Guide is part of a recommended learning path from Cisco that includes simulation and hands-on training from authorized Cisco Learning Partners and self-study products from Cisco Press. To find out more about instructor-led training, e-learning, and hands-on instruction offered by authorized Cisco Learning Partners worldwide, please visit www.cisco.com.

Michael Valentine, CCNA, CCNP, CCDP, CCVP, CCSI No. 31461, has worked in IT since 1996, and as a trainer since 2001. He is currently a Cisco trainer with Skyline Advanced Technology Services, specializing in Cisco Unified Communications and CCNA. His accessible, humorous, and effective teaching style has demystified Cisco technology for thousands of students. He has developed courseware and labs for both Cisco and its training partners, is co-author of CCNA Exam Cram (Exam 640-802), Third Edition, and is the author of CCNA Voice Quick Reference Guide.

The official study guide helps you master topics on the CCNA Collaboration CICD 210-060 exam, including the following:

  • Cisco Unified Communications components
  • Cisco Unified Communications Manager Express administration, end user management, dial plans, and telephony features
  • Cisco Unified Communications Manager administration, end point management, dial plan elements and interactions, and telephony and mobility features
  • Cisco Unity Connection voicemail
  • CM IM and Presence support
  • CME and CUCM management and troubleshooting
  • Monitoring Cisco Unity Connection

The CD-ROM contains more than 140 practice questions for the exam, memory table exercises and answer keys, a glossary flash card tool, and a study planner tool.*

*The companion material is not available with the online edition on O'Reilly Learning

Pearson IT Certification Practice Test minimum system requirements:

Windows Vista (SP2), Windows 7, Windows 8.1, or Windows 10; Microsoft .NET Framework 4.5 Client; Pentium-class 1 GHz processor (or equivalent); 512 MB RAM; 650 MB disk space plus 50 MB for each downloaded practice exam; access to the Internet to register and download exam databases

This volume is part of the Official Cert Guide series from Cisco Press. Books in this series provide officially developed exam preparation materials that offer assessment, review, and practice to help Cisco Career Certification candidates identify weaknesses, concentrate their study efforts, and enhance their confidence as exam day nears.

Table of contents

  1. About This eBook
  2. Title Page
  3. Copyright Page
  4. About the Author
  5. About the Technical Reviewers
  6. Dedication
  7. Acknowledgments
  8. Contents at a Glance
  9. Contents
  10. Icons Used in This Book
  11. Command Syntax Conventions
  12. Introduction
    1. Goals and Methods
    2. Who Should Read This Book?
    3. Strategies for Exam Preparation
    4. 210-060 CICD Exam Topics
    5. CCNA Collaboration CICD 210-060 Official Certification Guide
      1. Book Features and Exam Preparation Methods
      2. How This Book Is Organized
    6. For More Information
  13. Part I: Voice Perspectives
    1. Chapter 1. Traditional Voice Versus Unified Voice
      1. “Do I Know This Already?” Quiz
      2. Foundation Topics
        1. Analog Connections
        2. Digital Connections
        3. Understanding the PSTN
        4. The Emergence of VoIP
      3. Exam Preparation Tasks
        1. Review All the Key Topics
        2. Definitions of Key Terms
    2. Chapter 2. Understanding the Components of Cisco Unified Communications
      1. “Do I Know This Already?” Quiz
      2. Foundation Topics
        1. Unified Collaboration
        2. Understanding Cisco Unified Communications Manager Express
        3. Understanding Cisco Unified Communications Manager
        4. Understanding Cisco Unity Connection
        5. Understanding Cisco Unified CM IM and Presence
        6. Understanding Video Communication Server and TelePresence Management Suite
      3. Exam Preparation Tasks
        1. Review All the Key Topics
        2. Definitions of Key Terms
    3. Chapter 3. Understanding Cisco IP Phones
      1. “Do I Know This Already?” Quiz
      2. Foundation Topics
        1. Connecting and Powering Cisco IP Phones
        2. VLAN Concepts and Configuration
        3. Understanding the Cisco IP Phone Boot Process
        4. Configuring a Router-Based DHCP Server
        5. Setting the Clock of a Cisco Device with NTP
        6. IP Phone Registration
        7. Quality of Service
      3. Exam Preparation Tasks
        1. Review All the Key Topics
        2. Definitions of Key Terms
  14. Part II: Cisco Unified Communications Manager Express
    1. Chapter 4. Getting Familiar with CME Administration
      1. “Do I Know This Already?” Quiz
      2. Foundation Topics
        1. Preparing the CME Router for Cisco Configuration Professional
        2. Managing CME Using CCP
      3. Exam Preparation Tasks
        1. Review All the Key Topics
    2. Chapter 5. Managing Endpoints and End Users in CME
      1. “Do I Know This Already?” Quiz
      2. Foundation Topics
        1. Describe End Users in CME
        2. Create or Modify End Users and Endpoints in CME Using the CCP GUI
      3. Exam Preparation Tasks
        1. Review All Key Topics
        2. Define Key Terms
    3. Chapter 6. Understanding the CME Dial Plan
      1. “Do I Know This Already?” Quiz
      2. Foundation Topics
        1. Configuring Physical Voice Port Characteristics
        2. Understanding and Configuring Dial Peers
        3. Understanding Router Call Processing and Digit Manipulation
        4. Understanding and Implementing CME Class of Restriction
        5. Using CCP to Implement COR
      3. Exam Preparation Tasks
        1. Review All the Key Topics
        2. Definitions of Key Terms
    4. Chapter 7. Enabling Telephony Features with CME
      1. “Do I Know This Already?” Quiz
      2. Foundation Topics
        1. Configuring a Voice Network Directory
        2. Configuring Call Forwarding
        3. Configuring Call Park
        4. Configuring Call Pickup
        5. Configuring Intercom
        6. Configuring Paging
        7. Configuring After-Hours Call Blocking
        8. Configuring CDRs and Call Accounting
        9. Configuring Music on Hold
        10. Configuring Single Number Reach
        11. Configuring Ephone Hunt Groups
        12. Configuring Night Service Using CCP
        13. Configuring Shared Ephone-dn Using CCP
        14. Describe Extension Mobility in CME
      3. Exam Preparation Tasks
        1. Review All the Key Topics
        2. Definitions of Key Terms
  15. Part III: Cisco Unified Communications Manager
    1. Chapter 8. Administrator and End-User Interfaces
      1. “Do I Know This Already?” Quiz
      2. Foundation Topics
        1. Describe the CUCM Administration Interfaces
        2. Describe the End-User Interface for CUCM
      3. Exam Preparation Tasks
        1. Review All the Key Topics
        2. Definitions of Key Terms
    2. Chapter 9. Managing Endpoints and End Users in CUCM
      1. “Do I Know This Already?” Quiz
      2. Foundation Topics
        1. Implementing IP Phones in CUCM
        2. Describe End Users in CUCM
        3. Implementing End Users in CUCM
      3. Exam Preparation Tasks
        1. Review All the Key Topics
        2. Definitions of Key Terms
    3. Chapter 10. Understanding CUCM Dial Plan Elements and Interactions
      1. “Do I Know This Already?” Quiz
      2. Foundation Topics
        1. CUCM Call Flows
      3. Exam Preparation Tasks
        1. Review All the Key Topics
        2. Definitions of Key Terms
    4. Chapter 11. Enabling Telephony and Mobility Features with CUCM
      1. “Do I Know This Already?” Quiz
      2. Foundation Topics
        1. Describe Extension Mobility in CUCM
        2. Enable EM in CUCM
        3. Describe Telephony Features in CUCM
        4. Enable Telephony Features in CUCM
      3. Exam Preparation Tasks
        1. Review All the Key Topics
        2. Definitions of Key Terms
    5. Chapter 12. Enabling Mobility Features in CUCM
      1. “Do I Know This Already?” Quiz
      2. Foundation Topics
        1. Understanding CUCM Mobility Features
        2. Implementing Mobility Features in CUCM
      3. Exam Preparation Tasks
        1. Review All the Key Topics
        2. Definitions of Key Terms
  16. Part IV: Voicemail and Presence Solutions
    1. Chapter 13. Voice Messaging Integration with Cisco Unity Connection
      1. “Do I Know This Already?” Quiz
      2. Foundation Topics
        1. Describe Cisco Unity Connection
        2. Describe Cisco Unity Connection Users and Mailboxes
        3. Implement Cisco Unity Connection Users and Mailboxes
      3. Exam Preparation Tasks
        1. Review All the Key Topics
        2. Definitions of Key Terms
    2. Chapter 14. Enabling CM IM and Presence Support
      1. “Do I Know This Already?” Quiz
      2. Foundation Topics
        1. Describe CM-IMP Features
        2. Describe Cisco Unified Presence Architecture
        3. Enabling CM-IMP
      3. Exam Preparation Tasks
        1. Review All the Key Topics
        2. Definitions of Key Terms
  17. Part V: Voice Network Management and Troubleshooting
    1. Chapter 15. Common CME Management and Troubleshooting Issues
      1. “Do I Know This Already?” Quiz
      2. Foundation Topics
        1. Troubleshooting
        2. Troubleshooting Common CME Registration Issues
        3. Troubleshooting Dial Plan and QoS Issues
      3. Exam Preparation Tasks
        1. Review All the Key Topics
        2. Definitions of Key Terms
    2. Chapter 16. CUCM Monitoring, Maintenance, and Troubleshooting
      1. “Do I Know This Already?” Quiz
      2. Foundation Topics
        1. Describe How to Provide End-User Support for Connectivity and Voice Quality Issues
        2. Describe Cisco Unified RTMT
        3. Describe the Disaster Recovery System
      3. Exam Preparation Tasks
        1. Review All the Key Topics
        2. Definitions of Key Terms
    3. Chapter 17. Monitoring Cisco Unity Connection
      1. “Do I Know This Already?” Quiz
      2. Foundation Topics
        1. Generating and Accessing Cisco Unity Connection Reports
        2. Analyzing Cisco Unity Connection Reports
        3. Troubleshooting and Maintenance Operations Using Cisco Unity Connection Reports
      3. Exam Preparation Tasks
        1. Review All the Key Topics
        2. Definitions of Key Terms
    4. Chapter 18. Final Preparation
      1. Tools for Final Preparation
      2. Exam Engine and Questions on the CD
        1. Install the Exam Engine
        2. Activate and Download the Practice Exam
        3. Activating Other Exams
        4. Premium Edition
      3. The Cisco Learning Network
      4. Memory Tables
      5. Chapter-Ending Review Tools
      6. Study Plan
      7. Recall the Facts
      8. Practice Configurations
      9. Using the Exam Engine
  18. Part VI: Appendixes
    1. Answers Appendix
      1. Chapter 1
      2. Chapter 2
      3. Chapter 3
      4. Chapter 4
      5. Chapter 5
      6. Chapter 6
      7. Chapter 7
      8. Chapter 8
      9. Chapter 9
      10. Chapter 10
      11. Chapter 11
      12. Chapter 12
      13. Chapter 13
      14. Chapter 14
      15. Chapter 15
      16. Chapter 16
      17. Chapter 17
    2. Appendix B. Exam Updates
      1. Always Get the Latest at the Companion Website
      2. Technical Content
    3. Appendix C. Managing CME Using the Command Line
  19. Glossary
  20. Index
  21. CD-Only Appendixes
    1. Appendix D. Memory Tables
      1. Chapter 1
      2. Chapter 2
      3. Chapter 3
      4. Chapter 4
      5. Chapter 5
    2. Appendix E. Memory Table Answer Key
      1. Chapter 1
      2. Chapter 2
      3. Chapter 3
      4. Chapter 4
      5. Chapter 5
    3. Appendix F. Study Planner
  22. Where are the Companion Content Files?
  23. Code Snippets

Product information

  • Title: CCNA Collaboration CICD 210-060: Official Cert Guide
  • Author(s): Michael H. Valentine
  • Release date: October 2015
  • Publisher(s): Cisco Press
  • ISBN: 9780134171760