Book description
This is the official curriculum of the Apple Mavericks 101: OS X Support Essentials 10.9 course and preparation for Apple Certified Support Professional (ACSP) 10.9 certification– as well as a top-notch primer for anyone who needs to support, troubleshoot, or optimize OS X Mavericks. This guide provides comprehensive coverage of Mavericks and is part of the Apple Pro Training series–the only Apple-certified books on the market. Designed for support technicians, help desk specialists, and ardent Mac users, this guide takes you deep inside the Mavericks operating system. Readers will find in-depth, step-bystep instruction on everything from installing and configuring Mavericks to managing networks and system administration.Whether you run a computer lab or an IT department, you’ll learn to set up users, configure system preferences, manage security and permissions, use diagnostic and repair tools, troubleshoot peripheral devices, and more–all on your way to preparing for the industry-standard ACSP certification.
Covers updated system utilities and new features of OS X Mavericks, including iCloud Keychain and Tags.
Features authoritative explanations of underlying technologies, troubleshooting, system administration, and much more.
Focused lessons take you step by step through practical, realworld tasks.
Lesson files and bonus material available for download–including lesson review questions summarizing what you’ve learned to prepare you for the Apple certification exam.
Table of contents
- Title Page
- Copyright Page
- Dedication Page
- Acknowledgments
- Contents at a Glance
- Table of Contents
-
Installation and Configuration
- Lesson 1. About This Guide
-
Lesson 2. Install OS X Mavericks
- Reference 2.1 About OS X Mavericks
- Reference 2.2 Installation Choices
- Reference 2.3 Before Upgrading a Previous System
- Reference 2.4 Preparing the System Disk
- Reference 2.5 Upgrading and Installing
- Reference 2.6 Installer Troubleshooting
- Exercise 2.1 Prepare a Mac for Upgrade
- Exercise 2.2 Upgrade to OS X Mavericks
- Exercise 2.3 Erase a Mac System and Install OS X Mavericks
- Exercise 2.4 Verify System Installation
-
Lesson 3. Setup and Configuration
- Reference 3.1 Setup Assistant
- Reference 3.2 Migration Assistant
- Reference 3.3 System Preferences
- Reference 3.4 Profiles
- Reference 3.5 System Information
- Exercise 3.1 Configure a New OS X System for Exercises
- Exercise 3.2 Configure an Existing OS X System for Exercises
- Exercise 3.3 Examine System Preferences
- Exercise 3.4 Download the Student Materials in a Classroom
- Exercise 3.5 Download the Student Materials Independently
- Exercise 3.6 Install a Configuration Profile
- Exercise 3.7 Examine System Information
- Lesson 4. OS X Recovery
- Lesson 5. OS X Software Updates
-
User Accounts
- Lesson 6. User Accounts
- Lesson 7. User Home Folders
-
Lesson 8. System Security
- Reference 8.1 User Account Security
- Reference 8.2 Account Passwords
- Reference 8.3 Resetting Passwords
- Reference 8.4 System Security Settings
- Reference 8.5 Firmware Password
- Exercise 8.1 Reset Account Passwords in OS X Recovery
- Exercise 8.2 Reset Account Passwords
- Exercise 8.3 Synchronize Keychain Passwords
- Exercise 8.4 Use a Firmware Password
- Lesson 9. Keychain Management
-
File Systems
-
Lesson 10. File Systems and Storage
- Reference 10.1 File System Components
- Reference 10.2 Managing File Systems
- Reference 10.3 Mounting, Unmounting, and Ejecting
- Exercise 10.1 Repartition a Disk Dynamically
- Exercise 10.2 Erase and Partition a Disk
- Exercise 10.3 Examine Disk Ejection
- Exercise 10.4 Encrypt a Volume
- Exercise 10.5 Securely Erase Disk Data
- Lesson 11. FileVault 2
- Lesson 12. Permissions and Sharing
-
Lesson 13. File System Troubleshooting
- Reference 13.1 File System Inspection
- Reference 13.2 Troubleshoot Partitions and Volumes
- Reference 13.3 Troubleshoot File System Permissions
- Exercise 13.1 Examine Local Storage
- Exercise 13.2 Repair Partitions and Volumes in Target Disk Mode
- Exercise 13.3 Repair Partitions and Volumes in OS X Recovery Mode
-
Lesson 10. File Systems and Storage
- Data Management
-
Applications and Processes
-
Lesson 19. Application Installation
- Reference 19.1 The Mac App Store
- Reference 19.2 Application Environments
- Reference 19.3 Application Security
- Reference 19.4 Traditional Installation Methods
- Reference 19.5 Removing Installed Software
- Exercise 19.1 Use the Mac App Store
- Exercise 19.2 Use an Installer Package
- Exercise 19.3 Use a Drag-and-Drop Install
- Exercise 19.4 Remove Applications
-
Lesson 20. Document Management
- Reference 20.1 Launch Services
- Reference 20.2 Quick Look
- Reference 20.3 Auto Save and Versions
- Reference 20.4 Document Locking
- Reference 20.5 Documents in iCloud
- Reference 20.6 Automatic Resume
- Exercise 20.1 Use Alternate Applications
- Exercise 20.2 Use Auto Save and Versions
- Exercise 20.3 Manage Document Locking
- Exercise 20.4 Store Documents in iCloud
- Exercise 20.5 Manage Automatic Behaviors
-
Lesson 21. Application Management and Troubleshooting
- Reference 21.1 Applications and Processes
- Reference 21.2 Monitoring Applications and Processes
- Reference 21.3 Application Troubleshooting
- Reference 21.4 Assistive Technologies
- Reference 21.5 Managing Dashboard
- Exercise 21.1 Force Applications to Quit
- Exercise 21.2 Troubleshoot Preferences
- Exercise 21.3 Examine Application Diagnostics
-
Lesson 19. Application Installation
-
Network Configuration
- Lesson 22. Network Essentials
-
Lesson 23. Advanced Network Configuration
- Reference 23.1 Network Locations
- Reference 23.2 Network Interfaces and Protocols
- Reference 23.3 Network Services
- Reference 23.4 VPN Configuration
- Reference 23.5 Advanced Network Configuration
- Exercise 23.1 Configure Network Locations
- Exercise 23.2 Configure Network Service Order
- Exercise 23.3 Configure VPN Settings
- Exercise 23.4 Advanced Wi-Fi Configuration
- Lesson 24. Network Troubleshooting
-
Network Services
-
Lesson 25. Network Services
- Reference 25.1 Network Services Architecture
- Reference 25.2 Network Service Applications
- Reference 25.3 File-Sharing Protocols
- Reference 25.4 Connecting to File Shares
- Reference 25.5 Network Service Troubleshooting
- Exercise 25.1 Configure a Network Service Account
- Exercise 25.2 Use File-Sharing Services
- Exercise 25.3 Troubleshoot Network Services
- Lesson 26. Host Sharing and Personal Firewall
-
Lesson 25. Network Services
-
System Management
- Lesson 27. Peripherals and Drivers
- Lesson 28. Print and Scan
-
Lesson 29. System Troubleshooting
- Reference 29.1 System Initialization
- Reference 29.2 User Session
- Reference 29.3 Sleep Modes, Logout, and Shutdown
- Reference 29.4 Startup Shortcuts
- Reference 29.5 System Initialization Troubleshooting
- Reference 29.6 User Session Troubleshooting
- Exercise 29.1 Examine System Startup
- Exercise 29.2 Use Single-User Mode
- Index
-
Appendix A. Lesson Review Questions and Answers
- Lesson 1 Review About This Guide
- Lesson 2 Review Install OS X Mavericks
- Lesson 3 Review Setup and Configuration
- Lesson 4 Review OS X Recovery
- Lesson 5 Review OS X Software Updates
- Lesson 6 Review User Accounts
- Lesson 7 Review User Home Folders
- Lesson 8 Review System Security
- Lesson 9 Review Keychain Management
- Lesson 10 Review File Systems and Storage
- Lesson 11 Review FileVault 2
- Lesson 12 Review Permissions and Sharing
- Lesson 13 Review File System Troubleshooting
- Lesson 14 Review Hidden Items and Shortcuts
- Lesson 15 Review System Resources
- Lesson 16 Review Metadata and Spotlight
- Lesson 17 Review File Archives
- Lesson 18 Review Time Machine
- Lesson 19 Review Application Installation
- Lesson 20 Review Document Management
- Lesson 21 Review Application Management and Troubleshooting
- Lesson 22 Review Network Essentials
- Lesson 23 Review Advanced Network Configuration
- Lesson 24 Review Network Troubleshooting
- Lesson 25 Review Network Services
- Lesson 26 Review Host Sharing and Personal Firewall
- Lesson 27 Review Peripherals and Drivers
- Lesson 28 Review Print and Scan
- Lesson 29 Review System Troubleshooting
-
Appendix B. Additional Resources
- Lesson 1 Resources About This Guide
- Lesson 2 Resources Install OS X Mavericks
- Lesson 3 Resources Setup and Configuration
- Lesson 4 Resources OS X Recovery
- Lesson 5 Resources OS X Software Updates
- Lesson 6 Resources User Accounts
- Lesson 7 Resources User Home Folders
- Lesson 8 Resources System Security
- Lesson 9 Resources Keychain Management
- Lesson 10 Resources File Systems and Storage
- Lesson 11 Resources FileVault 2
- Lesson 12 Resources Permissions and Sharing
- Lesson 13 Resources File System Troubleshooting
- Lesson 14 Resources Hidden Items and Shortcuts
- Lesson 15 Resources System Resources
- Lesson 16 Resources Metadata and Spotlight
- Lesson 17 Resources File Archives
- Lesson 18 Resources Time Machine
- Lesson 19 Resources Application Installation
- Lesson 20 Resources Document Management
- Lesson 21 Resources Application Management and Troubleshooting
- Lesson 22 Resources Network Essentials
- Lesson 23 Resources Advanced Network Configuration
- Lesson 24 Resources Network Troubleshooting
- Lesson 25 Resources Network Services
- Lesson 26 Resources Host Sharing and Personal Firewall
- Lesson 27 Resources Peripherals and Drivers
- Lesson 28 Resources Print and Scan
- Lesson 29 Resources System Troubleshooting
- Where are the Lesson Files?
Product information
- Title: Apple Pro Training Series: OS X Support Essentials 10.9: Supporting and Troubleshooting OS X Mavericks
- Author(s):
- Release date: December 2013
- Publisher(s): Peachpit Press
- ISBN: 9780133573671
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