Performing Information Governance: A Step-by-Step Guide to Making Information Governance Work

Performing Information Governance: A Step-by-Step Guide to Making Information Governance Work

by Anthony David Giordano
Released September 2014
Publisher(s): IBM Press
ISBN: 9780133385618

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Book description

Make Information GovernanceWork: Best Practices, Step-by-Step Tasks, and Detailed Deliverables

Most enterprises recognize the crucial importance of effective information governance. However, few are satisfied with the value of their efforts to date. Information governance is difficult because it is a pervasive function, touching multiple processes, systems, and stakeholders. Fortunately, there are best practices that work. Now, a leading expert in the field offers a complete, step-by-step guide to successfully governing information in your organization.

Using case studies and hands-on activities, Anthony Giordano fully illuminates the “who, what, how, and when” of information governance. He explains how core governance components link with other enterprise information management disciplines, and provides workable “job descriptions” for each project participant.

Giordano helps you successfully integrate key data stewardship processes as you develop large-scale applications and Master Data Management (MDM) environments. Then, once you’ve deployed an information asset, he shows how to consistently get reliable regulatory and financial information from it.

Performing Information Governance will be indispensable to CIOs and Chief Data Officers…data quality, metadata, and MDM specialists…anyone responsible for making information governance work.

Coverage Includes

  • Recognizing the hidden development and operational implications of information governance—and why it needs to be integrated in the broader organization

  • Integrating information governance activities with transactional processing, BI, MDM, and other enterprise information management functions

  • Establishing the information governance organization: defining roles, launching projects, and integrating with ongoing operations

  • Performing information governance in transactional projects, including those using agile methods and COTS products

  • Bringing stronger information governance to MDM: strategy, architecture, development, and beyond

  • Governing information throughout your BI or Big Data project lifecycle

  • Effectively performing ongoing information governance and data stewardship operational processes

  • Auditing and enforcing data quality management in the context of enterprise information management

  • Maintaining and evolving metadata management for maximum business value

    • Table of contents

    1. About This eBook
    2. Title Page
    3. Copyright Page
    4. Contents
    5. Preface
      1. Intended Audience
      2. Scope of the Text
      3. Organization of the Text
    6. Acknowledgments
    7. Dedication
    8. About the Author
    9. Introduction: Why Another Book on Information Governance?
      1. What Is Not Working in Information Governance
      2. Providing the “How” of Information Governance
    10. Part I: Overview of Information Governance & Enterprise Information Management
      1. Chapter 1. Information Governance & EIM Overview Governance
        1. What Is Enterprise Information Management?
        2. The Functions of EIM
        3. Data Management: EIM’s Technical Development and Management Discipline
        4. What Is Information Governance?
        5. The Information Governance Component Framework
        6. Information Governance Organization Component
        7. Data Stewardship Component
        8. Data Quality Management Component
        9. Metadata Management Component
        10. Structural Metadata
        11. Navigational Metadata
        12. Privacy and Security Component
        13. Information Life Cycle Management Component
        14. Information Governance in the Context of EIM
        15. Summary
        16. End-of-Chapter Review Questions
        17. Essay Question
        18. For Further Reading
      2. Chapter 2. Other Core EIM Functions
        1. Transaction Processing Function
        2. Business 101: Reviewing the Structure and Automation of the Business Model
        3. Organizational Structure
        4. MDM Function
        5. What Is Master Data?
        6. What Is Master Data Management?
        7. MDM Architectural Patterns
        8. Operational and Analytic Master Data Management Implementations
        9. BI Function
        10. Analytic Architectural Pattern
        11. Data Warehouse Architectural Pattern
        12. Information Governance Considerations
        13. Data Integration Architectural Pattern
        14. Big Data
        15. An EIM View
        16. Summary
        17. End-of-Chapter Review Questions
        18. Essay Question
    11. Part II: Performing Information Governance Activities in EIM Projects
      1. Chapter 3. Preparing the Information Governance Organization
        1. Instantiating an Information Governance Organization
        2. Step 1: Defining the Information Governance Organizational Structure
        3. Step 2: Defining the CDO Role
        4. Step 3: Defining the IGC
        5. Step 4: Developing and Implementing a Set of Policies
        6. Step 5: Defining the Data Stewardship Community
        7. Information Governance Organizational Roles
        8. IGC Roles
        9. Data Stewardship Community Roles
        10. Integrating Information Governance into Project Work
        11. Integrating Information Governance into Ongoing Operations
        12. Ongoing IT and Business Project Maintenance
        13. Reporting and Information Audit
        14. Information Governance Issues Management
        15. Data Quality Audit
        16. Data Quality Remediation
        17. Information Security Audit
        18. Regulatory and Compliance Audit
        19. Summary
        20. End-of-Chapter Questions
        21. Essay Question
      2. Chapter 4. Performing Information Governance Tasks in Transactional Projects
        1. Performing IG on Custom Transaction Processing Projects
        2. What Is the Agile Method?
        3. Agile Custom Transaction Processing SDLC with Information Governance Activities
        4. 1. Iteration 0: Initiate Phase
        5. 2. Construction Iteration
        6. 3. Transition Iteration
        7. Agile Custom Transaction Processing SDLC Method Review
        8. Case Study: Applying the Agile SDLC with Information Governance Activities for a Claims Reengineering Project
        9. Initiate Project Planning Considerations
        10. Initiate Phase
        11. Performing Information Governance on COTS Transaction Processing Projects
        12. Information Governance Implications with COTS Packages
        13. COTS Transaction Processing SDLC with Information Governance Activities
        14. 1. Business Blueprint Phase
        15. 2. Mapping and Construction Phase
        16. COTS Transaction Processing SDLC Method Review
        17. Case Study: Applying the COTS SDLC with IG Activities for a Finance Consolidation Project
        18. Pharma Co’s Finance Business Blueprint Phase Project Planning Considerations
        19. Sample Pharmaceutical Finance Business Blueprint Phase
        20. Summary
        21. End-of-Chapter Review Questions
        22. Essay Question
      3. Chapter 5. Performing Information Governance Tasks in Master Data Management Projects
        1. The Interrelationship of Master Data Management and Information Governance
        2. Performing Information Governance on MDM Projects
        3. Master Data Management Architectural Components
        4. Prioritizing Master Data Management Project Iterations
        5. Master Data Management Systems Development Life Cycle
        6. MDM SDLC with Information Governance Activities
        7. 1. Master Data Management Strategy Phase
        8. 2. Master Data Management Architectural Blueprint Phase
        9. 3. Develop Master Data Management Program Phase
        10. 4. Base MDM Implementation Route Map
        11. Master Data Management SDLC Method Review
        12. Case Study 3: Pharmaceutical Customer MDM Project
        13. Information Governance Considerations
        14. Detailed Breakdown of the Information Governance Activities
        15. Summary
        16. End-of-Chapter Review Questions
      4. Chapter 6. Performing Information Governance Tasks in Business Intelligence Projects
        1. The Primary Focus of Information Governance in BI Projects
        2. Information Governance Tasks in Business Intelligence Projects
        3. Analytics-Driven Development: The Business Intelligence SDLC
        4. Information Governance in BI Architectural Decisions
        5. Applying Agile in Analytic Projects
        6. Project Data Stewardship Requirements in a Business Intelligence Project
        7. Business Intelligence SDLC with Information Governance Activities
        8. 1. Business Intelligence Strategy Phase
        9. 2 Analysis Phase
        10. 3. Logical Design Phase
        11. 4. Technical Design Phase
        12. 5. Build Phase
        13. 6. Deployment Phase
        14. Business Intelligence SDLC Method Review
        15. Case Study: Applying the BI SDLC with IG Activities for a Healthcare Company BI Project
        16. Information Governance Considerations
        17. Detailed Analysis Phase Breakdown of the Information Governance Activities
        18. Summary
        19. End-of-Chapter Review Questions
        20. Essay Question
      5. Chapter 7. Performing Information Governance Tasks in Life Cycle Management Projects
        1. A Focus on Data Ownership and Definition
        2. Information Life Cycle Management in EIM
        3. Types of Data Retention Technology
        4. Performing Information Lifecycle Management
        5. ILM Tasks in the Development SDLCs
        6. Proactive ILM Project SDLC
        7. 1. Information Life Cycle Management Strategy Phase
        8. 2. Information Life Cycle Management Define Phase
        9. 3. Information Life Cycle Management Implementation Phase
        10. 4. Information Life Cycle Management Monitor Phase
        11. Proactive ILM SDLC Method Review
        12. Information Life Cycle Management Renovation Project SDLC
        13. 1. Information Life Cycle Management Renovation Assessment Phase
        14. 2. Information Life Cycle Management Renovation Development Phase
        15. 3. Information Life Cycle Management Renovation Execution Phase
        16. ILM Renovation SDLC Method Review
        17. Case Study: Performing an ILM Renovation Project with a Proactive ILM Workstream
        18. Information Governance Considerations
        19. 1. Legacy Claims Systems ILM Renovation Assessment Phase
        20. 2. ILM Renovation Development Phase
        21. 3. ILM Renovation Execution Phase
        22. 4. Information Life Cycle Management Monitor Phase
        23. Summary
        24. End-of-Chapter Review Questions
        25. Essay Question
      6. Chapter 8. Performing Information Governance Tasks in “Big Data” Projects
        1. A Review of Big Data
        2. Big Data Discovery
        3. The Role of the Data Steward in Big Data Projects
        4. The Big Data Paradox of Data Ownership
        5. Big Data Control
        6. Controlling Big Data Through the Intake Processes
        7. Big Data Usage
        8. Possible Big Data Usage Opportunities
        9. New Patterns of Big Data Usage
        10. A Life Cycle for Big Data
        11. The Big Data SLC
        12. The Big Data Project Data Steward
        13. 1. Big Data Discovery Phase
        14. 2. Big Data Control Phase
        15. 3. Big Data Usage Phase
        16. Big Data Systems Life Cycle Method Review
        17. Case Study: Leveraging Big Data for a Pharmaceutical Clinical Trial SLC
        18. 2. Clinical Research Big Data Control Phase
        19. 3. Clinical Research Big Data Usage Phase
        20. Summary
        21. Part II Review: Performing Information Governance Activities in Enterprise Information Management Projects
        22. End-of-Chapter Review Questions
        23. Essay Question
    12. Part III: Performing Ongoing Information Governance Processes
      1. Chapter 9. Information Governance Organization Operations
        1. Internal Information Governance Council Operations
        2. Information Governance Leaders
        3. Information Governance Organization Stakeholders
        4. Information Governance Organization Operations
        5. Data Stewardship Community Operations
        6. The Data Quality Organization Operations
        7. Managing the Metadata Function
        8. Managing the Information Security Function
        9. The Expanding Role of Information Governance
        10. Managing Enterprise Data Management
        11. Integrating Master Data Management into the Information Governance Organization
        12. Integrating Business Intelligence into the Information Governance Organization
        13. Integrating Application Development into the Information Governance Organization
        14. The Operational Aspect of Information Governance Policies
        15. Creating Information Governance Policies
        16. Creating or Enhancing Information Governance Policies
        17. Information Governance Policy Enforcement Models
        18. Case Study: Modifying the Healthcare Company’s Information Governance Organization for HIPAA
        19. Detailed Breakdown of the Information Governance Policy Change Activities
        20. Summary
        21. End-of-Chapter Review Questions
        22. Essay Question
      2. Chapter 10. Ongoing Data Stewardship Processes
        1. Overview of Data Stewardship
        2. The Mission of a Data Steward
        3. The Structure of Data Stewardship Community
        4. The Expanding Role of Data Stewardship in Project Work
        5. Data Stewardship in General Project Work
        6. Data Stewardship in Custom Development Transactional Project Work
        7. Data Stewardship in Master Data Management Project Work
        8. Data Stewardship in Business Intelligence Project Work
        9. Ongoing Data Stewardship Operations
        10. Data Ownership Administration
        11. Data Stewardship Issue-Resolution Activities
        12. Data Stewardship Data Quality Management Activities
        13. Data Stewardship Metadata Management Activities
        14. Information Life Cycle Management Audits
        15. Information Security Audits
        16. Operational Data Stewardship Within the Business Community
        17. Case Study: Determining the Sales and Marketing Key Performance Measures for the Pharmaceutical Company
        18. Summary
        19. End-of-Chapter Review Questions
        20. Essay Question
      3. Chapter 11. Ongoing Data Quality Management Processes
        1. Review of the Data Quality Management Processes
        2. What Is Data Quality?
        3. Review of the Data Quality Framework
        4. Data Quality Life Cycle
        5. The Define Phase
        6. The Audit Phase
        7. The Improve Phase
        8. Data Quality Remediation Life Cycle
        9. 1. Data Quality Remediation Solution Outline Activity
        10. 2. Data Quality Remediation Design Activity
        11. 3. Data Quality Remediation Build Cycle Activity
        12. 4. Data Quality Remediation Deployment Activity
        13. Case Study: The Healthcare Company’s Data Quality ICD-10 Compliance
        14. 1. ICD-10 Data Quality Remediation Solution Outline Activity
        15. 2. ICD-10 Data Quality Remediation Design Activity
        16. 3. ICD-10 Data Quality Remediation Build Cycle Activity
        17. 4. ICD-10 Data Quality Remediation Deployment Activity
        18. Summary
        19. End-of-Chapter Review Questions
        20. Essay Question
      4. Chapter 12. Ongoing Metadata Management Processes
        1. Overview of Metadata
        2. Metadata Management
        3. Categories of Metadata
        4. Users of Metadata
        5. The Evolution of Metadata
        6. The Growing Importance of Metadata
        7. Metadata Management Administration in Information Governance
        8. Metadata Capture Phase
        9. Metadata Usage Phase
        10. Metadata Maintenance Phase
        11. The Metadata Repository
        12. Determining Metadata User Repository Requirements
        13. Metadata Repository Administration
        14. The Metadata Management Administrator
        15. Metadata Management Repositories: Build Versus Buy
        16. Implementing a Metadata Management Environment
        17. 1. Metadata Management Implementation Solution Outline Activity
        18. 2. Metadata Management Implementation Design Activity
        19. 3. Metadata Management Development Design Activity
        20. 4. Metadata Management Deployment Design Activity
        21. Case Study: Healthcare Company’s Metadata Management
        22. Summary
        23. Part III Review: Performing Ongoing Information Governance Processes
        24. End-of-Chapter Questions
        25. Essay Question
    13. Appendixes
    14. Appendix A. Organizational Change Management in Information Governance
      1. The Importance of Organization Change Management in Information Governance
      2. Information Governance Organizational Transition Challenges
      3. Information Governance Implementation Anticipated Challenges
      4. Organizational Challenge Recommendations
      5. Performing Change Management in Information Governance
      6. 1. Change Management Analysis Activity
      7. 2. Change Management Design Activity
      8. 3. Change Management Development Activity
      9. 4. Change Management Deployment Activity
      10. Summary
    15. Appendix B. Chapter Exercise Answers
      1. Chapter 1 Answers
      2. Essay Question
      3. Chapter 2 Answers
      4. Essay Question
      5. Chapter 3 Answers
      6. Essay Question
      7. Chapter 4 Answers
      8. Essay Question
      9. Chapter 5 Answers
      10. Essay Question
      11. Chapter 6 Answers
      12. Essay Question
      13. Chapter 7 Answers
      14. Essay Question
      15. Chapter 8 Answers
      16. Essay Question
      17. Chapter 9 Answers
      18. Essay Question
      19. Chapter 10 Answers
      20. Essay Question
      21. Chapter 11 Answers
      22. Essay Question
      23. Chapter 12 Answers
      24. Essay Question
    16. Appendix C. Enterprise Information Management Systems Development Life Cycles
      1. 1. Transactional Processing SDLCs with Information Governance
      2. 1.1 Agile Custom Transaction Processing SDLC with Information Governance Activities
      3. 1.2 Case Study 1: Healthcare Company Claims Reengineering Project
      4. 1.3 COTS Custom Transaction Processing SDLC with Information Governance Activities
      5. 1.4 Case Study 2: Pharmaceutical Company COTS Finance Consolidation Project
      6. 2. Master Data Management SDLC with Information Governance Activities
      7. 2.1 Case Study 3: Pharmaceutical Customer MDM Project
      8. 3. Business Intelligence SDLC with Information Governance Activities
      9. 3.1 Case Study 4: A BI Environment for the Healthcare Company
      10. 4. Information Lifecycle Management (ILM) SDLCs
      11. 4.1 Proactive ILM SDLC
      12. 4.2 ILM Renovation Project SDLC
      13. 4.3 Case Study 5: The Healthcare Company Legacy Claims Systems Renovation
      14. 5. Big Data SDLC
      15. 5.1 Big Data SLC
      16. 5.2 Case Study 6L The Pharmaceutical Company Clinical Research Big Data Project
    17. Appendix D. Glossary of Information Governance Terms
    18. Appendix E. Case Study Models
      1. Information Governance Case Studies
      2. Case Study 1: A Healthcare Company
      3. Case Study 2: A Pharmaceutical Company
    19. Index

    Product information

    • Title: Performing Information Governance: A Step-by-Step Guide to Making Information Governance Work
    • Author(s): Anthony David Giordano
    • Release date: September 2014
    • Publisher(s): IBM Press
    • ISBN: 9780133385618