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9 Powerful Practices of Really Great Teams by Vincent D. O'Connell, Stephen E. Kohn

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10POWERFUL PRACTICE #9: TRANSFORMING CONFLICT INTO OPPORTUNITY

Mediators take care of even the most complex, challenging situations by being stewards of the whole, rather than owners of the parts.

Mark Gerzon

Introduction

The strategies we present in this book have as their underlying basis a set of emotionally intelligent (EI) behaviors that support effective performance in a people management role. Fundamental EI skills, when combined and well-integrated within a manager’s practice, create proven positive results in achieving both personal and organizational goals. They can be applied in a myriad amount of ways, as managers go about their business of leading others.

At times, these emotionally intelligent approaches to organizing work and ...

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