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9 Powerful Practices of Really Great Teams by Vincent D. O'Connell, Stephen E. Kohn

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8POWERFUL PRACTICE #7: ADOPTING A COACHING STYLE

Micromanagement tells an employee that you do not trust her work or judgment.—Christina Bielaszka-DuVernay1

Introduction

During the late 1920s and early 1930s, researchers at the Hawthorne plant of Western Electric (in Cicero, Illinois) uncovered what was then a revolutionary new concept: people will work harder and be more productive if they sense that their work is being observed and valued. This notion—that there are interpersonal relationship dynamics between managers and their direct reports that have a significant impact on the performance of an organization—has its roots back in this research now called the Hawthorne Experiments. Researchers had placed two groups of employees doing the same ...

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