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9 Powerful Practices of Really Great Teams by Vincent D. O'Connell, Stephen E. Kohn

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7POWERFUL PRACTICE #6: CRITICIZING ARTFULLY

…used artfully, feedback on competencies can be a priceless tool for self-examination and for cultivating change and growth. Used poorly, it can be an emotional bludgeon.1

—Daniel Goleman, PhD, Working With Emotional Intelligence

Introduction

Most managers prefer “the carrot” to “the stick” in supervising work performance. Motivating employees through positive reinforcement is usually far less of a managerial challenge than having to criticize or, in worse-case scenarios, having to take disciplinary action for errors, omissions, or other sub-par work performance. Yet few managers escape the requirement to address situations when criticism of a subordinate is warranted and a necessary part of maintaining ...

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