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9 Powerful Practices of Really Great Teams by Vincent D. O'Connell, Stephen E. Kohn

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4POWERFUL PRACTICE #3: FOLLOWING “GOLDEN RULE” PRINCIPLES

“To encourage the best work from the people we’re responsible for, we need to consistently provide the kind of leadership we’d like to have for ourselves.”

—Janet Gallant, in Simple Courtesies—How to Be a Kind Person in a Rude World1

Introduction

The third building block on the foundation level of our pyramid-shaped model is actually hard to distinguish from the “practicing empathy” block to its left. Indeed, the skill we are about to describe was alluded to several times in Chapter 3. It involves the practice of truly getting inside another person’s frame of reference, to understand the person better and the person’s unique circumstances—in other words, it requires empathy. The other ...

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