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9 Powerful Practices of Really Great Teams by Vincent D. O'Connell, Stephen E. Kohn

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3POWERFUL PRACTICE #2: PRACTICING EMPATHY

“Do your listening skills, life experiences, and intuitions about human nature come together and help you read people? Could any skill be more valuable in the workplace?”

—From Tip #17, “Practice Empathy,” in 20 Communication Tips atWork, by Dr. Eric Maisel1

Introduction

In Chapter 2, a quote from Dag Hammersjold helps elucidate the process of making the natural transition from our first building block of indispensable people management “habits”—one primarily focused within—to the contiguous foundation-layer building block that focuses more externally, on understanding others. The habit of inner examination, Hammersjold advises us, creates greater awareness of “what is sounding outside.” The message’s ...

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