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9 Powerful Practices of Really Great Bosses by Vincent D. O'Connell, Stephen E. Kohn

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9POWERFUL PRACTICE #8: “FLEXINGTO DIFFERENT PEOPLE STYLES

One person thought about results; the other thought about process. They saw the world through totally different frames of reference. Neither understood how the other thought or operated—each stressed out by the other. Sound familiar?

—Ron Willingham in The People Principle1

Introduction

Before we begin explaining the capstone building block in our management people skills pyramid, flexing to different People Styles, let’s return to the base of our pyramid-shaped model for a moment. Self-awareness, empathy, and “Golden Rule” principles support an interpersonal style that is apt to leverage self-knowledge for use in understanding others. We have inferred that the effort to understand others ...

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