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88 Privacy Breaches to Beware Of by Lyn Boxall, William Hioe, Kevin Shepherdson

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Introduction

Two good friends walked into a local tour agency to book a cruise holiday for their respective families. They were puzzled that they had to scan in their national identity cards to obtain a queue number. While waiting for their queue number to be called, they could hear distinctly a customer service officer (CSO) taking a customer’s booking over the phone and confirming the customer’s personal particulars in a very loud voice. They were quite sure everyone else in the waiting area could hear what the CSO had just said. When their turn came, they walked towards the assigned counter and sat opposite the CSO, who greeted them with a standard scripted message.

When the two friends asked why their national identity cards were required ...

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