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88 Privacy Breaches to Beware Of by Lyn Boxall, William Hioe, Kevin Shepherdson

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illustration 78 Complaints about complaints – the problem with disclosing personal data

One of our clients manages a condominium and shared an interesting incident with us.

The occupiers of a unit – let’s call them X – lodged a complaint against the occupiers of a unit above them – whom we’ll call Y. To investigate it, the condo manager forwarded X’s complaint to Y. The condo manager’s intentions were good but the complaint included X’s identity and unit number. So Y knew who made the complaint. This, of course, upset X. Not long afterwards, the condo manager received a letter from X’s lawyer claiming that, by disclosing X’s personal data to Y, the condo manager ...

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