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88 Privacy Breaches to Beware Of by Lyn Boxall, William Hioe, Kevin Shepherdson

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illustration 44 The trouble with a poor customer verification process

Some people like phone banking, and some people dislike phone banking.

I dislike phone banking because it forces me to listen to a long list of options in multi-level menus: “Press 1 for…, Press 2 for…”. By the time I get to the end of the options I’ve forgotten the earlier ones. I have to repeat the cycle all over again.

How I wish I could skip the long list of pre-recorded options and simply “Press 0 to speak to a customer service officer”. But that doesn’t work for all phone banking systems – I still have to go through the entire rigmarole of listening to all the options until I hear ...

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