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88 Privacy Breaches to Beware Of by Lyn Boxall, William Hioe, Kevin Shepherdson

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illustration 14 Excessive collection of personal data in a sales engagement

“Hello, I would like to get an insurance quotation,” an individual asked an insurance company.

“Sure. Before we proceed, can you please provide us with your date and place of birth and your mother’s maiden name for security purposes?”

“But I am only seeking a quotation and I don’t have any insurance policy with your company. Do you need all that information?”

“It is a requirement under the data protection law for us to ask such questions as a security measure.”

Extent of collection of personal data

What are your thoughts on this phone conversation? It’s imaginary, but it is based on ...

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