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88 Privacy Breaches to Beware Of by Lyn Boxall, William Hioe, Kevin Shepherdson

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illustration 05 You can delegate the task but not the responsibility

Incident #11

Complaint: Hundreds of customers of a leading bank complained that they received someone else’s private and confidential bank statements. The recipient’s address on the envelope was correct but the name was wrong. When they opened the envelope they discovered that the bank statement was not theirs. It was meant for the customer whose name was on the envelope.

Cause: The mistakes were made by a printing company to which the bank outsourced the printing and mailing of its bank statements. It was due to a misalignment by the printing company of the name and address columns of the ...

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