Introduction

We have all felt the happiness and satisfaction from getting understood by another person. Conversely, we have felt the frustration and sense of futility when that fails to happen.

Tragically, one of the most difficult challenges we encounter throughout our lives is getting what we say understood. Family members, friends, and business associates all struggle to get what they are saying understood.

Many obstacles exist that interfere with the achievement of mutual understanding. These barriers include differences in age, gender, race, ethnicity, religion, nationality, culture, occupations, educational levels, beliefs, perceptions, attitudes, and intelligence.

Regrettably, despite its importance, the ability to gain understanding between ...

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