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64 Surefire Strategies for Being Understood When Communicating with Co-Workers by Walter St. John

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APPENDIX B

Self-Assessment of Skills Related to Understanding What Is Said to You

Instructions: check the one column that best describes your attitude, knowledge, and action for each factor listed:

Always = AUsually = URarely = RNever = N

1. I avoid letting a person’s appearance distract me from what he/she is saying.

A

U

R

N

2. I give my full attention to what people are saying to me.

 

 

 

 

3. I have an open-minded and receptive attitude about what a person is saying to me.

 

 

 

 

4. I am aware that the same word can have different meanings to different people.

 

 

 

 

5. I avoid prejudging or jumping to conclusions regarding what people are saying to me.

 

 

 

 

6. I observe the body language of people to help me understand ...

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