54 Golden Nuggets: The Best of the Telephone Doctor

Telephone Inquiries areNot Always About Price(How to Capture the Call)

P	PREPARE to be PROACTIVE. Remember: To gain information on the phone, you need to give information. Reintroduce yourself again to the caller.
R	REASSURE your callers that they have come to the right place. Thank them for the call. Explain you’ll be of help and all you need to do is ask them a few necessary questions to be sure you’re going to fill their needs. Remember to use the caller’s name if you have it.
I	INTEGRITY. Stress quality, service, professionalism, and confidentiality. Full disclosure of price, product, and service to the caller promotes honesty. Be consistently sensitive to the caller’s needs.
C	CALM, COOL, CONFIDENCE. This is the time to let the caller know ...