ABOUT THE AUTHOR
When she was a little girl, Donna excitedly watched her mother and grandmother roll out the red carpet to welcome family members home—just as if they were stars of the silver screen. Today Donna Cutting helps you experience the thrill of the red carpet, where your customer matters, your work matters, and you matter.
Cutting is the founder and CEO of Red-Carpet Learning Systems, Inc., a consulting firm that offers tools and training to help leaders engage their teams to deliver world-class customer service. Her client list includes healthcare, senior living, entertainment, retail, and banking professionals who want to turn prospects into customers and customers into raving fans. She and her team help them create a service culture ...
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