CHALLENGE 13: POST-LIVE SUPPORT UNCOVERED
Before implementing your project, you should have a support plan in place, and have gained approval from your senior IT management, business, IT and application support teams.
Once the project goes live, it will be in warranty support – ideally for four weeks. It is logical that immediately after the project go-live, users new to the system will raise a substantial number of queries and issues, and report numerous incidents. The project team will be best qualified to support the application during the initial weeks of go-live.
Project warranty support will ensure the users get quick responses for the problems they raise. The IT application support team will not be in a position to support the application ...
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