ACKNOWLEDGMENTS
I owe a debt of gratitude to hundreds of people from around the globe over the past 20 years who have helped shape me as an industry professional. It would take dozens of pages to name all of them, and I’m sure I would omit many key names from that list. So to all those with whom I have had the pleasure and honor of sharing experiences over the years, thank you for your friendships, contributions, and support.
This is my twelfth book published by McGraw-Hill, and I am grateful that the publisher has given me the opportunity to produce works that help affect people’s lives in a positive way. This book is the most important one I have ever written, and a book that is sorely needed in a complex, competitive global job market. ...
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