Cover page by Leigh Thompson, Jerry Weissman, Terry J. Fadem, Stephen Robbins, Robert Follett

Stay ahead with the world's most comprehensive technology and business learning platform.

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, tutorials, and more.

Start Free Trial

No credit card required

O'Reilly logo

Listening

I know that you believe you understand what you think I said, but I'm not sure you realize that what you heard is not what I meant.Richard M. Nixon[35]

82. Listening: The "Hearing Phenomenon"

The other half of asking a question is how it is received and perceived, and whether it has had the intended impact. Answers alone are not a full indication that you have communicated effectively. There are two additional factors in this equation: how the question was heard, and then what you do with the answer. We discuss how you heard the answer in a moment. What was heard is the key factor in this section, and managers are sometimes completely unaware of how a question is heard.

They tend to think that just because a question was answered, ...

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, interactive tutorials, and more.

Start Free Trial

No credit card required