Cover page by Leigh Thompson, Jerry Weissman, Terry J. Fadem, Stephen Robbins, Robert Follett

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Use of Skills

64. Do You Have a Plan?

Knowing and using the appropriate questions, at the appropriate times, asking the appropriate people, and obtaining what you need in addition to communicating what you want is an extremely difficult job. The objective is to succeed as often as possible, but not to expect success with every interaction. This is a modest objective that takes practice to achieve.

For some managers, the belief that all interactions have been successful is one of the consequences that I have observed in accomplished leaders. In the earlier example where a senior vice president asked a manager to lie to her, her accomplishments over many years had led her to believe that all her interactions and her questions resulted in successful ...

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