Day 17: Scenario-Based Communication and Professionalism
A+ 220-701 Exam Objective
Objective 6.2: Given a scenario, demonstrate the appropriate use of communication skills and professionalism in the workplace
Key Points
Today is more about your relationship with customers. And yes, it is a relationship. If you’re reading this, you know how to speak geek. If you learn how to speak “customer” as well as you speak “geek,” you will go far in this field.
Customer Support
Think about the times you have called a customer support number. How long were you kept waiting to speak to someone? When you finally did reach a human, was it easy to speak with the person, or did that person have difficulty communicating with you? Regardless of accent or language ...
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