29 Leadership Secrets From Jack Welch

LEADERSHIP SECRET 22MAKE QUALITY A TOP PRIORITY

FROM THE FILES OF JACK WELCH

As boundaryless learning has defined how we behave, Six Sigma quality will … define how we work.

When Jack Welch embraces an idea, that idea becomes a passion. This was true when he embraced quality—specifically, “Six Sigma” quality—in the late 1990s. He was convinced that focusing on quality would make General Electric the most competitive company on earth.

A HIDDEN FACTORY

GE had long been associated with quality. But in the 1990s, it was becoming painfully clear that GE’s quality was not world class.

It’s gotten better with each succeeding generation of product and ...