29 Leadership Secrets From Jack Welch

LEADERSHIP SECRET 20GO BEFORE YOUR WORKERS AND ANSWER ALL THEIR QUESTIONS

FROM THE FILES OF JACK WELCH

The people who are closest to the work really do know it better.

At the outset of the Work-Out program, the invisible walls between managers and employees often loomed large and inhibited communication between the two constituencies.

The chains of history and tradition were too strong to be broken so quickly. Initially, there were many awkward silences.

But over time, Work-Out began to catch on. Someone would summon up the necessary courage and talk.

A question would get asked.

A problem would be put on the table.

Once the ice was broken, others ...