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2600 Phrases for Effective Performance Reviews

Book Description

No managerial or administrative task is as universally dreaded as the performance review. Supervisors may know the points they need to get across, but putting them on paper is another matter. This book puts the right words at their fingertips, with ready-to-use phrases and words, action items, and descriptions that managers, supervisors, and HR professionals can use to evaluate performance, prepare development plans, and address performance problems. 2600 Phrases for Effective Performance Appraisals covers the 25 most commonly rated factors, including productivity, time management, decision making, and teamwork, as well as specific roles such as customer service, finance, sales, and more. The book provides hundreds of phrases to use in performance improvement plans, plus an appendix of helpful individual words.

Table of Contents

  1. Cover Page
  2. Title Page
  3. Copyright Page
  4. Contents
  5. Introduction: How to Use This Book in Order to Save Time and Write Compelling Performance Appraisals
  6. Part I. Performance Appraisal Phrases for Core Competencies and Commonly Rated Performance Factors
    1. Adaptability and Change Management Skills
    2. Attendance and Punctuality (Reliability)
    3. Communication and Cooperation
    4. Creativity and Innovation
    5. Customer Satisfaction
    6. Diversity Orientation
    7. Goal and Objective Setting
    8. Initiative
    9. Job Knowledge
    10. Judgment and Decision Making
    11. Leadership
    12. Listening Skills
    13. Managerial Style
    14. Oral and Written Expression
    15. Organization and Planning Skills
    16. Personal Style
    17. Problem-Solving Skills and Results Orientation
    18. Productivity and Volume
    19. Professionalism and Grooming/Appearance
    20. Quality
    21. Resourcefulness
    22. Safety
    23. Staff Development
    24. Strategic and Critical Thinking Skills
    25. Supervision
    26. Teamwork and Relationship-Building Skills
    27. Technical Skills
    28. Time Management
  7. Part II. Performance Appraisal Phrases for Particular Titles and Roles
    1. Accounting and Finance
      1. Accountant
      2. Auditor
      3. Bookkeeper
      4. Controller
      5. Credit and Collections Manager
      6. Financial Analyst
    2. Human Resources
      1. Benefits Administrator
      2. Compensation Analyst
      3. Employee and Labor Relations Representative
      4. Recruiter (Corporate)
      5. Training and Organizational Development Specialist
    3. Information Technology
      1. Data Entry Operator
      2. Database Administrator
      3. Help Desk Coordinator
      4. Programmer Analyst
      5. Project Manager
      6. Systems Analyst
    4. Legal
      1. Attorney
      2. Contract Analyst
      3. Legal Secretary
      4. Paralegal
    5. Manufacturing
      1. Assembly and Packaging Technician
      2. Distribution Manager
      3. Equipment Technician
      4. Machinist
      5. Manufacturing Supervisor
      6. Master Scheduler
      7. Production Control Assistant
      8. Production Lead
      9. Production Supervisor
      10. R&D Engineer
      11. Supply Chain Manager
      12. Technical Writer
    6. Operations
      1. Administrative Assistant
      2. Customer Service Representative
      3. Executive Secretary
      4. Facilities Maintenance Supervisor
      5. Office Manager
      6. Receptionist
      7. Research Manager
      8. Risk Manager
      9. Safety and Security Supervisor
      10. Transportation Supervisor
      11. Warehouse Manager
    7. Sales, Marketing, and Advertising
      1. Account Executive
      2. Art Director
      3. Cashier/Checker
      4. Event/Conference Coordinator
      5. Fundraising/Development Executive (Nonprofit)
      6. Graphic Designer
      7. Market Research Analyst
      8. Marketing Director
      9. Media Planner
      10. Product/Brand Manager
      11. Publicist
      12. Sales Assistant (Brokerage)
      13. Sales Associate (Retail)
      14. Sales Manager
      15. Sales Representative (Outside)
      16. Telemarketer
  8. Appendixes
    1. Appendix A. High-Impact Verbs to Inspire Your Writing
    2. Appendix B. Essential Adverbs to Get Your Message Across
    3. Appendix C. Common Grading Scale
    4. Appendix D. Index of Particular Titles and Roles