2600 Phrases for Setting Effective Performance Goals

2600 Phrases for Setting Effective Performance Goals

by Paul FALCONE
Released December 2011
Publisher(s): AMACOM
ISBN: 9780814417768

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Book description

As a manager, you aren’t truly successful unless your employees are as well. Helping them establish compelling, actionable performance goals is the first and most important step, and 2600 Phrases for Setting Effective Performance Goals is there to lend a hand. A natural follow-up to the bestselling 2600 Phrases for Effective Performance Reviews, this quick-reference guide provides readers with ready-to-use performance goals organized by the characteristics and core competencies used most often in the appraisal process. From attendance and attitude to teamwork and time management, managers will find the language they need to inspire exceptional results. The book also includes wording tailored to many of the most common positions in sales and marketing, accounting and finance, HR, IT, legal, manufacturing, operations, and more. Comprehensive and organized for ease of use, this book enables managers to lay the groundwork necessary for phenomenal achievement on the part of their people.

Table of contents

  1. Cover Page
  2. Title Page
  3. Copyright Page
  4. Dedication
  5. Contents
  6. Introduction: How to Use This Book to Save Time and to Write Compelling Performance Goals
  7. Part I. Performance Appraisal Goals For Core Competencies and Commonly Rated Performance Factors
    1. Adaptability and Change Management Skills
    2. Attendance and Punctuality (Reliability)
    3. Attitude
    4. Communication
    5. Conflict Management and Resolution
    6. Creativity and Innovation
    7. Customer Satisfaction
    8. Diversity Orientation
    9. Emotional Intelligence
    10. Ethics, Integrity, and Trust
    11. Hiring and Retention
    12. Job Knowledge
    13. Leadership
    14. Listening Skills
    15. Managerial Style
    16. Motivation
    17. Oral and Written Expression
    18. Organizational and Planning Skills
    19. Personal Style
    20. Problem-Solving Skills and Results Orientation
    21. Productivity and Volume
    22. Professionalism and Grooming/Appearance
    23. Quality
    24. Safety
    25. Self-Development
    26. Staff Development
    27. Strategic and Critical Thinking Skills
    28. Supervision
    29. Teamwork and Relationship-Building Skills
    30. Technical Skills
    31. Time Management
    32. Work-Life Balance
  8. Part II. Performance Appraisal Goals For Particular Titles and Roles
    1. Accounting and Finance
      1. Accountant
      2. Auditor
      3. Bookkeeper
      4. Controller
      5. Credit and Collections Manager
      6. Financial Analyst
    2. Human Resources
      1. Benefits Administrator
      2. Compensation Analyst
      3. Employee and Labor Relations Representative
      4. Recruiter (Corporate)
      5. Training and Organizational Development Specialist
    3. Information Technology
      1. Database Administrator
      2. Help Desk Coordinator
      3. Programmer Analyst
      4. Project Manager
      5. Systems Analyst
    4. Legal
      1. Attorney
      2. Contract Analyst
      3. Legal Secretary
      4. Paralegal
    5. Manufacturing
      1. Assembly and Packaging Technician
      2. Equipment Technician
      3. Master Scheduler
      4. Plant Manager
      5. Production Supervisor
      6. Purchasing Agent
      7. Quality Assurance Engineer
      8. Supply Chain Manager
    6. Operations
      1. Administrative Assistant
      2. Customer Service Representative
      3. Dispatcher
      4. Facilities Maintenance Supervisor
      5. Office Manager
      6. Receptionist
      7. Research Analyst
      8. Safety and Security Manager
      9. Transportation Manager
      10. Warehouse Manager
    7. Sales, Marketing, and Digital Media
      1. Account Executive
      2. Digital Content Producer
      3. Digital Marketing Manager
      4. Field Sales Representative
      5. Fundraising/Development Executive (Nonprofit)
      6. Grant Writer (Nonprofit)
      7. Product/Brand Manager
      8. Sales Associate (Retail)
      9. Social Media Coordinator
      10. Telemarketer
  9. Appendixes
    1. Appendix A: High-Impact Verbs to Inspire Your Writing
    2. Appendix B: Essential Adverbs to Get Your Message Across
    3. Appendix C: Individual Development Plan (IDP) Tool
    4. Appendix D: Index of Particular Titles and Roles

Product information

  • Title: 2600 Phrases for Setting Effective Performance Goals
  • Author(s): Paul FALCONE
  • Release date: December 2011
  • Publisher(s): AMACOM
  • ISBN: 9780814417768