25 Need-To-Know Key Performance Indicators

Chapter 22

Employee engagement level

• Why: To better understand how engaged your employees are
• What: To measure the extent to which employees are engaged
• When: When employee engagement and commitment matter
• The question this indicator helps you to answer: to what extent are our employees committed to delivering to the vision and mission of the organisation?

Why does this KPI matter?

The level of employee engagement is one of the most important indicators of the likelihood of an organisation succeeding financially and delivering to its vision and mission statements.

Crucially, an employee engagement survey differs from the trad-itional employee satisfaction surveying instruments that have been used extensively by organisations for decades.