Troubleshooting the Startup Wizard

You are most likely to encounter problems with the automatic setup feature when configuring Outlook to connect to an Exchange Server account, especially if you are working away from your network. Here are some common error messages and problems you could encounter:

  • Server certificate does not match site. If Outlook encounters any security issues—for example, if the mail server’s digital certificate does not match the name of your domain—Outlook notifies you of this problem and lets you choose whether to proceed.

    If a Security Alert message box appears, you can click the View Certificate button to see the digital certificate of the remote server and verify that you know and trust the company that issued the certificate. ...

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