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Fill the Emotional Bank Account
In working with people, you have to build emotional equity. You have to do things with every in teraction that puts money in their emotional bank accounts.
Assignment
Read on!
You have to make deposits continuously, and withdrawals very rarely. In fact, one withdrawal with someone you have yet to build rapport with can put you at a deficit with that person so deeply that it could take years and multiple interactions to replenish it.
When you understand that people are emotional creatures, and work to take their emotions and feelings into account first, you give yourself the best chance of making deposits—and avoiding withdrawals.
The following ideas give explicit instructions and techniques for making deposits ...
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