131
He Who Keeps His Mouth Shut, Keeps His Life
Silence is golden—and never more so than when conflict arises. The old adage that recommends that you listen twice as much as you talk is absolutely true in tense circumstances.
When it comes to talking during conflict, take the less-is-more approach. This is particularly true if the other party is the boss, the office hothead, or someone with whom you don’t have rapport yet.
Assignment
Read on to Idea 141 for a good technique on what to say during tense situations.
In fact, the more you talk in a conflict situation, the more you run the risk of saying something that could be career limiting—especially if the disagreement is with the boss.
Be careful, however, not to interpret this advice as ...
Get 151 Quick Ideas to Improve Your People Skills now with the O’Reilly learning platform.
O’Reilly members experience books, live events, courses curated by job role, and more from O’Reilly and nearly 200 top publishers.
