41Remember the Organizational “Layers” Involved

In making the decision on whom to involve, remember that it will depend greatly on where in the organization the outcomes will be felt. Generally speaking, there are three “layers” of any organization.

The first is at the lowest level, with the immediate supervisor of a group of people. Decisions here usually only involve those people and their work processes, so these decisions rarely involve others outside this small group.

Assignment

Examine your organization and see if you can identify these layers so you can be prepared to use them appropriately in decision making.

The second layer includes decisions that involve more than one group and perhaps people in multiple departments and even locations. ...

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