122Confidence in Competence

Assuming you’ve done the employee assessment discussed earlier, you should have confidence in the competency of the people you’ve selected to take on the designated tasks and responsibilities.

But that may not be the case with the employee. Don’t be surprised if you get push-back from an employee about taking on a given job. And don’t take that push-back as a sign the employee is refusing or trying to wiggle her way out of work. Your employee could suffer from a lack of confidence in his own competency in a certain skill set or job knowledge.

When assigning tasks or responsibilities, review the employee’s accomplishments with her, and be very clear about why you believe that history of success makes her the best person ...

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