30On the Spot

A spot bonus is one of the best ways to provide recognition and rewards right on the heels of desired behaviors. This is a reward that you immediately give to an employee when you catch him or her doing something terrific.

The bonus itself should not be visible to your employees until you see outstanding behavior. At that instant, pull it out of your pocket or purse and hand it to that employee. Be sure to offer hearty congratulations and thanks. If there are other employees around, that’s even better.

This reward can be whatever works best for you and your employees, all the way from a cool gift certificate to cold cash. For maximum impact, be sure to place this reward in special wrapping that clearly designates what it is. This ...

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