102Outside Input

If your employees have regular and direct contact with customers, such as in retail or health care, a great way to generate recognition for them is to have special recognition forms for your customers to complete on the spot. If a customer receives particularly excellent service from one of your employees, the customer should be able to easily complete a recognition form that will ultimately end up in your hands.

This form typically has your company logo, a spot for the employee’s name, the date, and a section to describe the employee’s excellent behavior. When an employee receives one of these forms, you should meet with him or her, review the accolades, express congratulations, and place the form in the employee’s file.

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