8Turning the Corner

Every manager is going to have an employee who struggles. With a good deal of coaching, guidance, support, and perhaps a bit of luck, that employee may experience a turnaround.

When you have an employee who makes this kind of transition, you have a golden opportunity to provide some recognition. Recognition at this point is positive reinforcement that will encourage this employee to continue his or her successful behaviors.

This employee should be given an award indicating that he or she is the most improved player. Whether at a special staff meeting or as part of a larger recognition program, employees who make great improvement should be singled out in front of the group and praised for their totally improved performance. ...

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