How to Use This Book
Every quick idea in this book has been selected to directly or indirectly help you confront conflicts and mediate disputes, encourage communication and stop toxic talk, and identify and solve problems before they occur.
Don’t try to implement all 151 ideas at once, because some won’t be a good fit right now. Read through all 151 quick ideas and select only those that can really make a difference. Label your ideas:
Implement now.
Review again in 30 days.
Pass the idea along to_________.
Involve your staff in selecting and implementing ...
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