151 Quick Ideas to Deal With Difficult People

29Use Irrational Requests as Conversational Openers

More than 75 percent of the obese people polled for a recent survey claimed they had healthy eating habits. And 40 percent said they exercised vigorously at least three times a week. The astounding responses, one doctor said, showed that the respondents were either ignorant or in denial about what constitutes a healthy diet or vigorous exercise.

Assignment

Post a checklist of office perks available to employees in good standing. Include the eligibility criteria.

Difficult employees often land in those zones of denial or ignorance. They have no clue about their shortcomings and, in fact, may hold themselves in much higher regard than you do. When they ask for special considerations such as ...