13Master the Art of Difficult Conversations
The moment has arrived. You have to tell an employee that her work is unacceptable. You feel discomfort building. You anticipate a torrent of recriminations. As in the past, she will say everyone is picking on her. It could get ugly. It won’t if you remain calm.
“Steady as she goes,” was the Star Trek captain’s command to the helmsman as he steered the Starship Enterprise through cosmic battles. An accuser will throw everything at you. But the person will run out of steam more quickly if you exhibit a steady hand.
Vernice Givens, the president and owner of V&G Marketing Associates in Kansas City, ...
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