151 Quick Ideas to Deal With Difficult People

11Express Confidence That the Person Can Change

It’s axiomatic that if you believe your employees can change, they are more likely to do so. If you believe they can change, make sure you let them know it. Like an energy drink, your encouraging words will boost their spirits.

Change is difficult. When a subordinate tries to move from negative territory into positive, he battles deeply ingrained habits. That fight will provoke anxiety. Counter that with a vote of confidence when the employee displays responsible behavior; speak up or drop the employee a note.

Management consultant John Maxwell advises leaders to play the “positive prophet” for their employees to ensure success.

“People need to hear you tell them that you believe in them and want ...