105Empower Yourself
The person who can most assure your success in dealing with difficult people is you. Sure, you may, on occasion, need to turn to colleagues or a supervisor for help. But for the most part you’ll have to face down troublesome colleagues all by yourself. If you have any weak points in your defense system, sure them up.
For example, if you’ve spent your life avoiding conflict or if you cave when an overbearing colleague disagrees with you, you may suffer from low self-esteem. For people with a poor self-image, any conflict, especially one in the office, produces an overwhelming sense of helplessness. Build a sense of empowerment by first acknowledging low self-esteem. ...
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